Intensive Case Manager I/II

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Job Description
Description
Yolo County, a place where YOU belong!
The average person spends one third of their life at work. Why not spend that time in an environment where you are seen for who you are, celebrated for the diversity you bring, and valued for your potential to contribute to an innovative and dynamic workforce? Yolo County is committed to creating and sustaining an inclusive and equitable workplace which supports and values our diverse community.
Come join us! This is where YOU belong.
The County of Yolo is recruiting to fill one (1) regular, full-time position in the class of Intensive Case Manager I/II at the Health and Human Services Agency.
The incumbent will work the CalWORKs Intensive team and case managers who are both adaptable and flexible when working with multi-barrier families using Human-Center Design and a Strength-Based Approach. The goal of our programs is help our customers reach self-sufficiency by using a human-centered approach and providing quality, relevant services. We need innovative staff who are not afraid to think outside of the box, and who understand the importance of serving our vulnerable customers. This team works with families that may have multiple life challenges i.e. homelessness, child welfare involvement, mental health/substance abuse, health, disabilities (physical & learning), and lack job retention skills.
Intensive Case Managers expected to complete home visits and have constant contact with the family until the family is deemed stable. Intensive Case Managers work as a 'team' to support the families and with other teams within the CalWORKs Program, such as WTW case managers, CalWORKs Public Assistance Specialist, the Workforce Innovation & Opportunities Act, and partner agencies that have resources to support the families on their journey. Experience in any of the above areas is a plus. The level of hire will be determined by the hiring manager at the time of offer.
The ideal candidate
Would have knowledge of CalWIN and Homeless Management Integration System (HMIS), Housing First Model, and foundational knowledge of the CalWORKs Welfare-To-Work program.
The ideal candidate will be innovative and have a 'think-outside-the-box' approach; and understands the importance of serving our most vulnerable families. Be familiar with our employment & business services programs (WTW, WIOA, Employment Center, etc.)
Have knowledge of our data management systems - CalWIN, COMPASS
Have experience working with multiple programs
Have experience working with individuals and/or families with multiple barriers
Be innovative, creative and motivating
Be flexible and open to change
Have good written and oral communication skills
Intensive Case Manager I:
$27.53-$33.46 hourly
$4,772-$5,801 monthly
$57,270-$69,612 annually
Intensive Case Manager II:
$32.10-$39.02 hourly
$5,564-6,763 monthly
$66,776-$81,167 annually
For important and detailed information regarding the application and selection process for this recruitment, please see the APPLICATION AND SELECTION PROCESS section of this job announcement below.
Definition
Under supervision, performs work in a variety of social services programs designed to support clients in need of intensive case management services; assists families and individuals to overcome multiple barriers towards higher education, employment, and/or permanent housing; participates on multi-disciplinary teams to collaborate on best ways to support clients within multiple social services and behavioral health programs; and maintains positive relationships with landlords and other housing staff to ensure ongoing affordable housing options. Distinguishing Characteristics
The Intensive Case Manager class has two salary levels, and positions in this class are flexibly staffed. The Intensive Case Manager I is the entry-level classification in this classification series. Initially, incumbents work under closer supervision, and are given detailed instruction in the performance of work related to Welfare-to-Work, CalWORKS Housing Support Allocation Program, Family Stabilization program, Cal-Learn, and cases requires crossover with other Health and Human Services Agency (HHSA) programs and outside agencies. Incumbents in this class will assist clients through challenging situations such as mental health crises, homelessness, credit report concerns, landlord relations, domestic violence, substance use, basic needs emergencies and child welfare, probation, and/or parole involvement.
Initially, work is more structured and repetitive than those assigned to the Intensive Case Manager II. As skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. Incumbents may advance to Intensive Case Manager II after demonstrating the ability to perform the full journey level duties of the class. The Intensive Case Manager II is the journey level classification responsible for performing the full range and scope of work. Incumbents work under general supervision and are expected to be proficient in performing a variety of responsible and difficult employment services work.
The Intensive Case Manager series varies from the Employment Services Specialist series in that the latter work with participants in the areas of employer engagement, career assessment, employment counseling, job search activities, training activities, job development and/or case management. This series focuses on intensive case management of participants with multiple, complex barriers to employment (housing, child welfare, substance use, etc.) where services typically overlap with other areas of the HHSA.
Essential Functions
Duties may include, but are not limited to, the following: Navigates clients through the process of obtaining multidisciplinary services through the HHSA or other community resources; receives internal and external referrals and determines individual and family needs for services; provides appropriate support to facilitate expedited access to resources.
Initiates contact with appropriate programs and resources on behalf of client in an effort to engage the client and maintain trust and rapport through to the client's next point of contact; follows up to ensure the continuity of service.
Performs intensive casework services with clients or patients and their families to improve or restore individual or family functioning and stability; develops and administers long and/or short-term plans including homeless services, mental health services, drug and alcohol services, family maintenance/reunification, etc.
Conducts initial housing assessment for participants; documents and maintains up-to-date information on services provided to participants in the Homeless Management Information System (HMIS).
Conducts research, outreach and education to, and develops and maintains relationships with, current and potential landlords and property management companies.
Acts as a positive support liaison between landlords and participants to ensure housing stability; responds to complaints from landlords and participants related to housing conditions; provides mediation as needed; disburses rent checks monthly.
Conducts weekly client visits with clients where they are most comfortable including home visits, motel/hotel visits, office visits, etc.; provides tenant education including: tenant rights and responsibilities, housing discrimination and communication with landlords.
Works collaboratively with other agencies, businesses, and co-workers to assist participants as needed during their move into permanent housing, including accessing rental assistance monies, moving costs, purchasing furnishings and other basic household items for the family, etc.
Gathers, compiles, monitors and analyzes relevant data regarding the delivery of services; identifies and addresses gaps and barriers in processes; recommends modifications and changes to work processes regarding efficiency and quality improvements; creates spreadsheets, writes reports and presents information as required.
Performs related duties as assigned.
Employment Standards
Intensive Case Manager I:
Education:
Bachelor's degree from an accredited college or university with at least 30 semester or 45 quarter units in social work, sociology, social science, counseling, psychology or other human services field; AND
Experience:
One (1) year of full time, paid experience comparable to an Employment Services Specialist I or higher with the County of Yolo; or one (1) year of full time, paid experience working with homeless families, private homeowners, property management companies on eviction prevention processes including court proceedings, landlord-tenant intervention and credit resolution.
Substitution:
Up to four (4) years of education may be substituted by relevant, paraprofessional case management experience in a health, employment or social services agency, where one (1) year of full time experience is the equivalent of thirty (30) semester units.
Intensive Case Manager II:
Education:
Bachelor's degree from an accredited college or university with at least 30 semester or 45 quarter units in social work, sociology, social science, counseling, psychology or other human services field; AND
Experience:
One (1) year of full time, paid experience comparable to an Intensive Case Manager I with the County of Yolo.
Substitution:
Up to four (4) years of education may be substituted by relevant, paraprofessional case management experience in a health, employment or social services agency, where one (1) year of full time experience is the equivalent of thirty (30) semester units.
Both classes:
License Requirements
Positions in this classification require incumbents to possess and maintain a valid California driver's license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.
Knowledge of:
Applicable federal, state, and local laws, regulations and ordinances such as the Fair Employment and Housing Act and the Welfare and Institutions Code
Housing market trends and housing outreach
Budget management and impact of credit score on housing options
Interviewing and record keeping techniques
Basic dynamics of individual and group behavior
Socio-economic conditions and trends
Techniques to develop and achieve of participant development plans
Availability of employment, training, health, social services and basic community resources in the local area
English usage, spelling, grammar, and punctuation
Office procedures, methods, and equipment including computers and applicable software applications
Ability to:
Identify and engage local realtors and property owners
Assist clients with interpreting legal and court documents including rental lease agreements, eviction settlement/stipulations and court orders
Assist clients with resolving poor credit issues and teach budgeting skills
Maintain consistent and transparent communication with landlords
Coach clients to help them create and successfully follow individualized case plans
Communicate clearly and concisely, both verbally and in writing
Prioritize and organize work and affectively multitask to meet deadlines
Understand, implement and explain the agency's programs, policies, and procedures
Establish and maintain cooperative working relationships with agency staff and the general public, and provide culturally competent services
Maintain records in an accurate, organized, confidential and efficient manner
Apply critical thinking skills to be able to recognize and evaluate problems and find solutions
Follow verbal and written instructions
Application & Selection Process
Application Process
It is highly recommended that you print this job bulletin for future reference.
Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the closing date. Application information must be current, concise, and related to the requirements in this job announcement. A resume be included with your application; however, it will not substitute for the information requested on the application. In addition to a completed application , applicants are required to submit a completed supplemental questionnaire for this position. Incomplete applications will be disqualified.
Additional documents may be submitted to the Yolo County Human Resources Office in any one or more of the following ways:
As an attachment to the online application
By e-mail to ****
By ****
By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
All required documents must be received by the Human Resources Office by the closing date. Postmarks will not be accepted. Human Resources is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.
Selection Procedure
The following is a tentative schedule of events that will occur as part of the selection process. The selection process steps, and all listed dates, may change with or without notice.
Screen for Minimum Qualifications
Screen for Best Qualified
Department Selection Interviews
Reference Checks
Conditional Job Offer, pending: Pre-Employment Exams Drug & Alcohol Screen
Department of Justice LiveScan
Proof of Vaccination or ExemptionConfirmed Job OfferEstimated Start Date: April Verification of Education
Acceptable forms of educational documentation are official or unofficial transcripts that list the student's name, institution name, field of study and date the degree was awarded.
For recent graduates
who have not received proof of their degree yet, a letter from the registrar's office stating that all requirements for graduation have been met and listing the field of study will be sufficient proof of graduation.
Please do not
send originals; copies of the required documents are acceptable. Any submitted documents will not be returned.
All foreign transcripts or diplomas must be in English. If the institution does not provide these documents in English, the applicant will need to provide a translation which has been done by a professional agency. The County of Yolo will accept education as equivalent to U.S. accreditation from Institutions that are listed as members of the International Association of Universities. You may check for your school by visiting the IAU web site ( ****).
Applicants who possess a degree or completed coursework that is not from an accredited college or university, must submit one of the following:
1. A written statement from a U.S. accredited university or college that states that the applicant is qualified for entrance to a program of graduate studies for which a degree in a related field is required.
2. An evaluation of the applicant's degree and coursework equivalency by a private organization that provides foreign credential evaluation services. The evaluation must include a comparison of comparable U.S. courses for content, credit and grade.
Note
: Foreign language documents must include a precise word-for-word English translation of all foreign language documents. It is the responsibility of each applicant to prove to the satisfaction of the County that the applicant meets the specific requirements listed on the job announcement for each specific examination. The following is a list of private organizations that provide foreign credential evaluation services. Fees range from $50 to $400 per document; processing times vary from 5-20 business days. For further information, please contact the organization(s). The County of Yolo does not endorse these business entities; this list has been developed for informational purposes only.
EDUCATIONAL RECORDS EVALUATION SERVICE
601 University Ave., Suite 127
Sacramento, CA 95825
(916) 921-0790
****FOREIGN EDUCATION DOCUMENT SERVICE
P.O. Box 151739
San Diego, CA 92175
(619) 265-5810
****CENTER FOR APPLIED RESEARCH, EVALUATION & EDUCATION, INC.
P.O. Box 18358 Anaheim, CA 92817
(714) 237-9272
****GLOBAL SERVICES ASSOCIATES, INC.
409 North Pacific Coast Highway, # 393
Redondo Beach, CA 90277
(310) 828-5709
****INTERNATIONAL EDUCATION RESEARCH FOUNDATION CREDENTIALS EVALUATION SERVICE
P.O. Box 3665
Culver City, CA 90231-3665
(310) 258-9451
****Verification of Certification
Acceptable forms of certification and/or formal training documentation are certificates that list the applicant's name, institution name, course title and date the certificate was awarded. If applicable, the verifying documentation should include a certification/license number as well as an expiration date.
Screening for Best Qualified
The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write no experience for the appropriate question. Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated to determine those applicants that are best qualified.
Contact Information
For questions about the position or about employment with the County, please contact Human Resources by e-mail at **** or by ****.
Equal Employment Opportunity
: It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please **** at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.
Job Address
Woodland
California
United States
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About County of Yolo
Yolo County was one of the original 27 counties created when California became a state in 1850, and is now home to over 162,000 people. Nearly 85% of the population lives in the County's four cities: Davis, West Sacramento, Woodland, and Winters. Yolo County is situated between Sacramento and Napa Counties.
Traditionally, farming and ranching activities have played an important role in making Yolo County one of the leading agricultural producers in the nation. The quality of life in Yolo County is outstanding. Excellent cultural opportunities are readily available in the Yolo-Sacramento region, and leisure and recreational activities abound with the close proximity of the Sierra, Lake Tahoe, the Delta, Shasta and the scenic Capay Valley.
The County of Yolo is progressively managed. Having roughly 1,400 employees and twenty departments we embrace the principles of Continuous Quality Improvement. Management and workers alike enjoy an environment in which they are empowered to participate in the decision making process, extending superior services to our customers.
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