Location
Chicago, IL, United States
Posted on
Jun 19, 2021
Profile
Description
The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex-to-complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
Be part of the IL Duals LTSS team and participate in a collaborative and fast-paced environment; primarily responsible for leading process improvement efforts related to care coordination activities. This role helps influence department's strategy. Makes decisions on moderately complex-to-complex issues regarding approach for operational and project components.
Responsibilities include:
Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on increased productivity and reduced cost.
Creates and maintains process improvement documentation and records, including process descriptions, job aids, and training materials
Influences actions leading to high level of quality performance by individual Care Coaches as well as by LTSS team as a whole
Maintains high degree of collaboration with operations and compliance/training teams to help ensure compliance with MMAI contractual requirements
Participates in and helps drive best practices in training activities and audit efforts
Determines how new information technologies can support re-engineering business processes.
Maintains ownership/management of the LTSS Sharepoint site
Required Qualifications
Licensed Registered Nurse (RN) in the state of IL without restrictions or a Licensed Registered Nurse (RN) with the ability to be licensed in the state of IL within 6 months of hire date.
Three (3) plus years of experience in Quality Management and/or Process Improvement.
At least 5 years of computer experience, including proficiency in various MS programs such as Excel, Word, PowerPoint.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Excellent organizational skills and able to manage multiple priorities; comfortable working in a highly visible, fast-paced environment.
Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) is required.
A dedicated home office space, with a locked door, lacking ongoing interruptions to protect member PHI / HIPAA information.
Preferred Qualifications
Training and Presentation skills.
Experience and proficiency with SharePoint.
Experience in data collection and analysis, trending.
Additional Information
Work Location: Remote but required to report to the Humana's Schaumburg, IL office location once per week and/or per leadership request.
Scheduled Weekly Hours
40
Company info
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