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Job Details

Clinical Programs Pharmacy Technician 2 WORK AT HOME

Location
Phoenix, AZ, United States

Posted on
Apr 22, 2022

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Job Information
Humana
Clinical Programs Pharmacy Technician 2 WORK AT HOME
in
Phoenix
Arizona
Description
The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
The Rx Clinical Programs Pharmacy Technician Representative 2 assists in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
In this role, you will:
Make outbound and take inbound calls
Communicate with Humana members
Collect medication history information
Prepare members for a comprehensive medication review
Required Qualifications
Pharmacy Technician license in the state of Texas
Excellent communication skills both written and verbal
High speed hardwired internet and phone, minimum speed 20Mbps
Must have a designated work area with a door that locks
Preferred Qualifications
Certified Pharmacy Technician preferred
Experience in mail order and/or retail pharmacy setting
Ability to speak both English and Spanish fluently
Previous call center experience in a pharmacy setting
Strong communication and telephonic skills
Ability to solve problems and encourage others in collaborative problem solving
Self-directed, but also able to work well in a group
A positive, proactive attitude, energetic, highly motivated and a self-starter
Work ethic that is focused, accurate and highly productive
Applied knowledge of insurance processing, customer service or call center processes and practices
Additional Information
For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols
*OR  *
Provide proof of applicable exemption including any required supporting documentation
​​Medical, religious, state and remote-only work exemptions are available.
Scheduled Weekly Hours
40

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