Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Torrance, CA
View more jobs in California

Job Details

Telephonic Care Coach-HCC-SNP- WAH Nationwide

Location
Torrance, CA, United States

Posted on
Dec 16, 2021

Apply for this job






Profile

Description

The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member's health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment and data. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

The hours for this position are between 9AM and 8PM Eastern Time with occasional evening and weekend work required to support business needs.

This position maintains contact with providers and members to check on status and manage member transitions and must be comfortable pivoting to work with both groups. This position will document and research in multiple systems.

Required Qualifications


Bachelor's degree
Proficient in MS Office products
Experience with documenting in multiple computer applications/systems at one time
Exceptional Customer Service skills
Exceptional verbal/written communication and interpersonal skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Comfortable working in an environment where priorities constantly change
Comfortable guiding difficult conversations
Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work
Must provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required


Preferred Qualifications


Prior healthcare industry experience
Telephonic communication experience in a professional environment
Master's degree
Previous experience with electronic case note documentation

Bilingual Spanish/English
Prior experience with Medicare & Medicaid recipients
Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
Experience with health promotion, coaching and wellness
Knowledge of community health and social service agencies and additional community resources


Scheduled Weekly Hours

40

Company info

Sign Up Now - HealthcareCrossing.com

I was very pleased with the HealthcareCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HealthcareCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HealthcareCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2025 HealthcareCrossing - All rights reserved. 169 192