Location
Somerset, NJ, United States
Posted on
Feb 23, 2022
Profile
Job Description
Mission:
Within the Innovation and Development department, the apllication specialists team of around 6 people supports the IBA project team on customer acceptance, training and commissioning of **MEMBERS ONLY**SIGN UP NOW***. systems and consolidates the customer feedback as input for continuous product improvement.
Duties and Responsibilities:
As Product Application support manager, your responsibilities will be to:
Organize the scheduling of on-site missions of the team of Application Specialists in close relationship with projects managers and the site teams for the installation and the upgrades/updates.
Supervise and optimize the customer remote support regarding the clinical questions
Establish and maintain strong relationships with Operations/Service, especially the team of project managers and the site teams. Be the ambassador of the clinical users within Operations and actively promote the value of application specialist role in the projects.
Establish and maintain strong customer relationships with healthcare professionals of the IBA sites under installation and in clinical operation
Ensure the continuous training and update of knowledge of the application specialists' team regarding new functionalities of the product and their application in clinical practice.
Organize a structured reporting of interventions and actions undertaken with the required level of details and accuracy and broadcast continuous structured customer product feedback to the rest of the organization
Profile
You have
:
A master degree in Medical Physics or Biomedical Engineering, or equivalent by experience
At least 2 years of experience in the Radiotherapy field as a Medical Physicist
At least 3 years of experience in the Application Specialist function
And you are:
Able to structure a team work and facilitate the collaboration within the team and with internal and external stakeholders
A team player able to organize a team work according to priorities
Customer oriented person with excellent interpersonal communication skills
Passionate about innovative clinical solutions
Fascinated by new technologies and always willing to update your knowledge
A proactive person willing to take initiatives
A problem solver and stress resistant
Company
Who are we?
Innovating for life since 1986, IBA has become the global leader
in proton therapy, considered as the most advanced
and accurate
form of radiotherapy in cancer treatments using ionizing rays.
Thanks to the unique properties of protons, tumors can be targeted more accurately while limiting exposure of the surrounding healthy tissues
We provide two types of therapy center: the IBA's Proteus®PLUS which offer a multi-room solution and the Proteus®ONE who is a more compact single room solution that is easier to install, integrate and operate.
To date, more than 58 world renowned medical institutions have built a Particle Therapy Center with IBA across 3 continents.
Sustainability commitment
As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet's health.
Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote 'business as a force for good', balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.
Our Proton Therapy Solutions are targeted towards the same objective of making a positive impact on patient health by providing health care professionals with the most effective and accurate solutions for diagnosis and treatment.
Check out ourto find out more!
Innovation at the core: shaping the future of proton therapy
We dare designing innovative solutions because we aim for better treatment. That is why our teams are focused on continuously improving the quality and stability of our Proteus®ONE and Proteus®PLUS solutions.
IBA constantly improve the proton therapy technology for the benefit of patients. We work diligently to advance proton therapy, in close collaboration with our customers and through R&D partnerships.
If you want to discover the new technologies we are working on as well as our different business unit, read our new
Offer
The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBAoffers you the opportunity of a meaningful career with a direct impact in the fight against cancer.
We are driven by:
Innovating in a cutting-edge technology environment
Developing professional and personal skills by learning on the Job; by participating in challenging projects;top class courses
Evolving in afriendly culture environment based upon solid values (dare - share - care - be fair)
Acting autonomously and belonging to motivated teams with good work-life balance
Contributing to a company where sustainability, safety and well-being arekey to our success
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.
Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Company info
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