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Job Details

Beneficiary Service Representative Remote

Location
Vancouver, WA, United States

Posted on
Jun 18, 2022

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Profile

Description

If you are a problem solver, resourceful, and looking to make a difference for your family as well as others we want you on our team. Help us deliver exceptional experiences to our members as a Work from Home Beneficiary Service Representative (BSR).

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Responsibilities

What you will do :


Deliver a consistent customer experience by providing efficient and timely resolutions to our Tricare beneficiaries & providers
Act as customer advocate by resolving complex concerns in an accurate and timely fashion
Demonstrate ability to make good business decisions aligned with our Humana values
Prioritize workload to continuously answer incoming calls and maintain established schedules


Perks & Benefits


Full Benefits effective Day 1 of employment
Annual Incentive (Bonus) Opportunity
Amazing PTO (Paid Time Off)
Robust 401K plan through Charles Schwab
Career Mobility
Eligibility for associate wellness and rewards program
Tuition Reimbursement & Student Loan Refinancing


*Are you looking for a CAREER and not just a JOB?*

Your FUTURE is here with us - COME GROW WITH HUMANA!

Benefits Start on Day One! Great 401k Match! Tuition Assistance Programs! Professional Development! Advancement Opportunities!

Required Qualifications


Our Department of Defense contract requires U.S. Citizenship for this role
Must be flexible and able to work an 8 hour shift sometime between the hours of 7:00 a.m. -7:00 p.m. EST, Monday - Friday
2 years or more of work experience in a professional, customer service-driven environment
1 year or more of Inbound call center experience
Training is Home or Virtual and will start day one of employment and run the first 6 weeks with a schedule of 8:00 am - 4:30 pm EST . Attendance is vital for success so no time off is allowed during training
Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously
High level of confidence using technology with ability to navigate multiple screens or web browsers at one time
Demonstrated ownership to problem-solve independently
Excellent verbal and written communication skills


Work at Home/Remote Requirements


WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Preferred Qualifications


High school diploma or equivalent
Experience in healthcare, military or managed care environment
College degree (Associate's or Bachelor's) highly preferred
Knowledge of customer service principles and practices - formal training or experience


Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.

If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

#LI-Remote #Humana

Scheduled Weekly Hours

40

Company info

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