Job Details

Associate Director Problem Incident and Event Management

Location
San Antonio, TX, United States

Posted on
Aug 19, 2021

Apply for this job






Profile

Description

The Associate Director, Problem, Incident and Event Management drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Associate Director, Problem, Incident and Event Management requires a solid understanding of how organization capabilities interrelate across department(s).

Responsibilities

The Associate Director, Problem, Incident and Event Management establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Required Qualifications


Bachelor's Degree or equivalent experience
10 or more years of technical experience
5 or more years of management experience
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio
Experience in problem analysis and process documentation
Experience working in cross-functional, collaborative teams
Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Previous experience in the health care industry
Leadership experience
Experience with the Consumer domain
IIBA certification


Additional Information

Scheduled Weekly Hours

40

Company info

Sign Up Now - HealthcareCrossing.com

Similar Jobs:
Corporate Strategist
Location : San Antonio, TX
Description Responsibilities Humana's Corporate Strategy team is a small, high-performing organization that works closely with Humana's senior leadership to chart the course for the company's future. Within Strategy Operations, ...
Medical Director - Work at Home
Location : San Antonio, TX
Description The Medical Director relies on medical background and reviews health claims. The Medical Director work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-d...
Job Information Humana Manager, Utilization Management Nursing - Medicare / Medicaid in San Antonio Texas Description The Manager, Utilization Management Nursing utilizes clinical nursing skills to support the coordination, docume...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HealthcareCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HealthcareCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 HealthcareCrossing - All rights reserved. 168 192