Pharmacy Technician Call Center

Profile

Description

The Consultative Pharmacy Technician 1 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Schedule : Monday through Friday 12:30PM to 9:00PM EST. No weekends.

Must cover 2 holidays per year.

Summary:

Pharmacy Technicians assist pharmacists in practicing palliative care for hospice patients in our Call Center.

Essential Duties and Responsibilities:

Produce quality of work that is above the industry average

Provide superior customer service to our hospice partners

Ability to respond to high volume inbound calls in a timely and effective manner

Proficient in current technology system(s) to perform the following tasks : enter patient admissions, change an active patient to discharge/deceased status, transfer patients, update demographic changes, process refills, and documenting as needed.

Assist callers with customer service issues including FedEx package tracking and completing the CS report form to report all service failures

Assist local pharmacies with adjudication of claims

Assists with fulfillment of orders at applicable sites.

Other duties as assigned

Qualifications

Excellent verbal and written communication skills

Self-motivated

Organized: Ability to manage multiple priorities

Team player

Problem-solving skills and ability to follow through on tasks assigned

Possess unquestionable personal and professional ethics, in concert with the standards of Enclara Pharmacia.

Adaptable to change in systems and practice environment.

Education and/or Experience:

Customer service experience required

Call center experience preferred

Recent pharmacy technician experience preferred

Computer Skills:

General Windows-based computer skills

Strong typing skills with a minimum of 20 wpm

General working knowledge of Microsoft applications

Preferred Qualifications

High School Diploma or GED

Additional Information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Work-At-Home Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com