LPN Care Coordinator-CenterWell-Charlotte NC

Profile

Description

The Care Management Support Professional 1 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Professional 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

CenterWell Senior Primary Care, a subsidiary of Humana Inc., is the new brand for a primary care medical group practice. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

Humana's Primary Care Organization, CenterWell Senior Primary Care, is seeking a Care Coordinator who contributes to the administration of care management. This role is a key resource and member of the Ancillary Care team. The Care Coordinator provides individualized assistance to patients and is often the first point of contact before engaging with other Ancillary Care team members. The main responsibilities of the role are:

Review and triage internal referrals for appropriate Ancillary Care team resources and care management program placement

Completes intake assessment to identify appropriate resource or program placement

Follows assigned patients to ensure progressing towards desired outcomes and engages the PCP and/or Ancillary Care team members as appropriate

Manage short term and low acuity care management program caseload of patients which include coordination of care, patient education, identification of barriers, and coordinate with other team members as identified

Assist RN Care Coaches with task management and support patient care plan goals

Review care management program tasks and care alerts for the Ancillary Care team and create necessary tasks and/or addresses

Identify and address patient barriers to care by utilizing local, state or federal resources and/or referral for Ancillary Care team support

Provides care coordination for identified critical resources and helps navigate and educate on health plan benefits and/or resources

Provides general health/disease education information and/or supports educational classes related to self-management skills

Facilitate and schedule patient appointments with other care team members and PCP as appropriate

Provide support and/or participate in practice level ITMs and huddles with various levels of team members and leaders to improve patient outcomes

Required Qualifications

Clinical related or healthcare related field

Ability to multi-task and work in a fast paced environment with changing priorities

Effectively meet and exceed customer needs; build productive relationships with physicians, internal customers, and takes responsibility for customer loyalty and satisfaction

Work effectively and cooperatively with other members of the CDO Team; establishing and maintaining good working relationships

Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas

Follows established guidelines and procedures

Demonstrate interpersonal/verbal communication skills

Preferred Qualifications

MA, LPN, Associate or Bachelor's degree in relevant field or equivalent work experience

Excellent time management skills

Proficiency with EHRs, or other health care related software platforms

High degree of independence, flexibility, initiative and commitment

Additional Information:

This position will work both at home and in the centers.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com