Strategy amp Operations Lead - SNP Care Management

Profile

Description

About Humana Care Management: Are you passionate about improving the health outcomes for the Special Needs population? If so, becoming a part of Humana's Care Management Team and the Clinical Outcome Team may be a fit for you! Our Care Management team is a mission driven organization that supports Humana members by identifying and addressing member care needs, with the goal of positively impacting members and caregivers quality of life.

The Humana Care Management Clinical Outcomes team within Humana's Home Solutions organization is focused on improving clinical outcomes and delivering on business priorities for care management programs. Our team employs a rigorous process to set specific business priorities, identify the greatest sources of value, and lead a multi-disciplinary process to identify discrete opportunities for enhanced clinical outcomes, cost control, quality, and member experience.

Responsibilities

Location: Remote

The Strategy & Operations Lead provides data-backed strategic direction to identify and address business opportunities to improve care for the Special Needs Population (SNP) that benefits from Humana's Care Management services. Specifically, you will be identifying and operationalizing new innovations that could improve the effectiveness, efficiency, or the member experience of our care management service. In your role, you will solve diverse and complex problems by bringing your own contributions together with other key stakeholders from across the enterprise (e.g. clinical, quality, operations, analytics). You will work with operational owners to translate strategic recommendations into execution plans for implementation.

In this context, the Strategy & Operations Lead will drive initiatives to analyze complex problems and issues related to care management using data and insight from internal and external sources.

The Strategy & Operations Lead will:

Engage in ambiguous problem solving and strategy setting

Use data and insight from experts to identify the greatest opportunities in clinical outcomes, quality, cost, and experience for members in care management programs

Lead cross-functional teams to define discrete opportunities that are both impactful and achievable

Work directly with cross-functional partners across the enterprise to create the execution model and roadmap to capture prioritized opportunities

Role Essentials

Bachelor's degree with 6 plus years of experience OR Master's level degree with 4 plus years of experience in driving and creating strategy and/or operations experience

Previous experience in strategy consulting, commercial, business strategy, clinical and operational area and/or related roles

Ability to interpret and leverage data and analytics to improve strategy and make recommendations; ability to complete analysis and modeling of data to drive insights and recommendations for strategy advancement

Experience leading cross-functional group of leaders/teams and initiatives

Strong communication skills both verbal and written, with ability to flex to different audiences, including senior leadership

Proven skills influencing others and a track record of success leading through ambiguity

Proven organization, planning and prioritization skills to collaborate with multiple enterprise departments and stakeholders; ability to execute within deadlines

Passionate about impacting high-needs population health outcomes and social determinates of health

Ability to work independently to manage projects to achieve objectives

Competency with Microsoft Office suite (PowerPoint, Excel)

Role Desirables

Exposure or experience with clinical care delivery and interventions and/or care management

Direct people leadership experience

Health care industry

Additional Information

Humana is an organization with careers that change lives-including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you're ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com