Company name
Humana Inc.
Location
Orlando, FL, United States
Employment Type
Full-Time
Industry
Healthcare, Bilingual
Posted on
Sep 04, 2021
Profile
Description
CenterWell Senior Primary Care, a subsidiary of Humana Inc., is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.
At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.
This role is considered a Variable Staffing Pool meaning we will guarantee you 30 hours and depending on business needs you may get 40 hours per week.
Responsibilities
The Care Management Support Assistant 1 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Fully understands the patients' needs by building a trusting and caring relationship.
Provides social support and guidance to senior population.
Assists with new patient onboarding and follow through.
Greet patients and family members warmly and make them feel welcome
Patient education
Patient services coordination
Welcome package
Coordinate appointment with specialist
Address any issue with the Pharmacy
PCP change/ if needed
Anticipate our patient needs in order to provide them with personalized solutions an exceptional patient experience
Follow-up next day after first appointment
Request previous medical records after obtaining release consent signed
Maintains a professional relationship with all agents
Responding to complaints with excellent results
Required Qualifications
Demonstrated commitment to making someone's day every day
Technical experience with knowledge of Microsoft Office Word, Excel, Outlook
Administration support experience in a healthcare industry with familiarity with care and well-being resources
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experience in a fast pace/high volume environment
Must be a team player with excellent communication skills
Willingness to learn and be cross trained in other roles based on business need
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Preferred Qualifications
Associate or Bachelor's Degree in Business or a related field
2 or more years of demonstrated leadership experience
Experience working with our Senior population
Experience with Electronic Medical Records
Bilingual English/Spanish- Must be able to speak, read, and write in both languages without limitations or assistance.
Additional Information
Scheduled Weekly Hours
30
Company info
Humana Inc.
Website : http://www.humana.com