Emergency Department Manager

Profile

Emergency Department Manager

Department:

Emergency Department

Location:

Rio Rancho, NM

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Job Summary and Scope

Responsible for assisting with overall operations, and implementation and evaluation of activities for the SRMC Emergency Department. Role will have a focus on coordination of the department quality and education initiatives. Works with department director to ensure the delivery of optimal and safe patient care which includes fiscal management, strategic planning, standards compliance, clinical practice, staff development, oversight and active participation in clinical practice, and performance improvement activities that evaluate program effectiveness. Role includes frequent new and varied work situations. The role involves a moderate degree of complexity. Role operates with minimal supervision. Role works in conjunction with department director to determine own practices and procedures and also contribute to the development of new concepts. Patient care assignment may include Pediatric and Adult age groups.

Work days/hours will be Wednesday, Thursday, Friday, Saturday 11am-9pm, unless otherwise agreed with ED Director

Essential Functions:

POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs

PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.

Assist with the development, implementation and maintenance of established organization/departmental policies, guidelines, procedures, objectives, and quality assurance programs.

Collaborate with Emergency Department Director to support 24/7/365 ED operations; position may require after-hours telephone calls, periodic hands-on staffing obligations, and varied office hours to meet department needs

Monitor trends and implement educational strategies to ensure quality standards and parameters are achieved.

Create and initiate unit based strategies for improved patient care, including assisting with meeting core measures.

Organize and direct clinical practice in collaboration with the department director and program medical director through development, implementation and maintenance of practice guidelines/standards.

Assist with the facilitation between hospital/system administration, departments, and medical staff ensuring cost-effective utilization of products, services, processes and resources.

Assist with the preparation and maintenance of department budget in to help ensure fiscal responsibility. Monitor and approve expenditures.

Ensure compliance with all regulatory agencies, governing health care delivery and the rules of accrediting bodies by continually monitoring Hospital operations and programs and physical properties; initiate changes as required.

Develop and implement quality improvement initiatives in conjunction with department director

Participate in key decision making regarding overall planning, work redesign, and staff development associated with implementing changes in patient care delivery.

Attend technical and administrative meetings; participate in committee functions.

Aid in developing short and long range goals and strategic plans; while ensuring that the mission, vision, values and strategic objectives of the hospital and health system are integrated into projects and programs.

Advise department director on program and project status, and implementation issues as they relate to short/long range goals.

Facilitate multidisciplinary and departmental work, project teams and meetings.

Support education initiatives of the hospital by working with approved schools

Perform managerial functions for hiring, personnel actions, and assignment of personnel, disciplinary action, performance evaluations and work schedules.

Ensure staff orientation, credentialing, competency completion and continuing education.

Ensure accurate documentation of information related to patient care activities, regulatory requirements, data collection and statistical reporting.

Active participation in LEAN initiatives/strategies

Perform miscellaneous job-related duties as assigned.

SRMC Core Values

Integrity:

Our words and actions match our values

To Serve:

We put the needs of others before our own

Excellence:

We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative

Safety/Quality:

We provide evidence based care, programs, services, and an environment that achieves the best outcomes

Teamwork:

We enjoy the ability and power to work collaboratively to deliver exceptional service

Accountability

Decisions are made with in UNM Sandoval policy constraints and applicable laws and governmental guidelines

Responsible for partial departmental budgetary preparation and compliance accountability.

Responsible and accountable for partial control of department capital assets/equipment with greater than $500,000 current value.

Partially accountable for organization long-range planning

Communication Skills

Contacts are normally made with others within UNM-Sandoval

Contacts are multidisciplinary within UNM-SMRC

Contacts frequently contain confidential/sensitive information necessitating discretion at all times

Percentage of contacts by phone: 15%; percentage of contacts face to face: 50%; percentage of contacts by email: 35%.

Percentage of contacts with patients: 40% and percentage with non- patients: 60%.

Ability to communicate clearly, both orally and in writing

Required Qualifications

Knowledge of scope of the Registered Nurse

Physiological knowledge

Knowledge in bedside manner

Knowledge in infection control

Clinical Nursing Skills

Skill in administering medication

Multi-tasking skills

Teamwork abilities

Health Promotion and Maintenance abilities

Patient assessment knowledge

Critical thinking abilities

Ability to remain focused and organized

Ability to independently seek out resources

Education/Experience

Education:

Associates Degree in Nursing

Licenses/Certification

• Licensed Registered Nurse (RN) in State of New Mexico or as allowed by reciprocal agreement by State of New Mexico.

• Registered nursing program graduate

• BLS Certification or must obtain within thirty (30) days of date of position.

• ACLS Certification or must obtain within six (6) months of date of position

• Pediatric Advanced Life Support (PALS) within ninety (90) calendar days of date of position

• Trauma Nursing Core Course (TNCC) within six (6) months of date of position

• Basic Arrhythmia Certification or equivalent within one (1) year of date of position

• RN Matrix – Complete and maintain unit/clinic based required certifications and competencies as listed in the department expectations and/or the unit/clinic education matrix.

Work Experience:

One (1) year management or charge nurse experience in applicable specialty

Preferred Educational/Experience Requirements:

Bachelor’s Degree in Nursing or higher

Nationally certified in area of specialty

Instructor in BLS, ACLS, PALS, and/or TNCC

Three (3) years management or charge nurse experience in applicable specialty

Supervision

Job is supervisory in nature to include providing daily work direction and responsibility, approval of absences/overtime and making recommendations and/or approval regarding hiring, terminations, pay changes or job changes.

Role is responsible for oversight of a sixteen (16) bed emergency department and related areas

Role is indirectly and directly responsible for over 50 employees with a focus on quality and education

Conditions of Employment

Must pass a pre-employment criminal background check, reference checks and a post offer drug screen.

Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).

Tuberculin Skin Test required annually

Hospital required vaccinations

Hospital required competencies

Working Conditions

Typical office and/or patient care, acute care hospital environment.

Must be able to travel locally between facilities and within the surrounding community.

Occasional exposure to minimal physical risk

Regularly exposed to the risk of blood borne/airborne disease.

May be required to work irregular schedules including but not limited to as applicable: Nights, weekends, holidays, on-call, and overtime

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Company info

Sandoval Regional Medical Center