IT Healthcare Consultant/Development Tools Administrator Linux Bamboo FishEye BitBucket JIRA

Profile

SC-10824-1

Daily tasks will include: Perform day-to-day configuration and support of the on-premises Jira and Confluence instances and installed add-ons

Monitor and respond to incoming requests for configuration and assistance from users

Provide subject matter expertise and support to teams using other Atlassian tools, to include BitBucket, Bamboo, and FishEye

Ensure upgrades and updates to the Atlassian tools and add-ons are tested and implemented timely

Develop, document, and follow standard processes, procedures, runbooks, etc. for operating the Atlassian tools, including change and incident management

Identity opportunities to streamline and standardize the configuration of the tools; eliminate extraneous configurations; and maintain optimal performance

Product installation and maintenance

Regular version upgrades, following the agency's change management processes

Monitoring and incident response/communications

End-user support and training, as needed

Subject matter expertise for Atlassian tools and plug-ins

Maintaining an awareness of the agency's license agreements with Atlassian and notifying management of upcoming expiration/renewals

Installing and configuring plug-ins/extensions

Configuring the tools based on team needs

Building and providing dashboards and reports

Identifying opportunities for integration with other tools in use and performing that integration (notifications to Microsoft Teams or Slack, integration with Outlook, etc.)

IT Healthcare Consultant/Development Tool Administrator:

Required skills: 1 year experience on-premises Jira administration, configuration, usage, and maintenance in a Linux environment

1 year experience on-premises Confluence administration, configuration, usage, and maintenance in a Linux environment

Linux command-line/terminal

Familiarity with additional Atlassian tools: Bamboo, FishEye, BitBucket

Experience implementing Jira and Confluence upgrades

Jira reporting and dashboards

Knowledge of Atlassian product licensing methodology

Ability to clearly and effectively communicate with stakeholders with varying technical knowledge

Ability to clearly and regularly communicate task/project status

Experience documenting processes and procedures, runbooks, etc.

Experience configuring products based on a business requirements document

Experience with application monitoring and alerting

Experience interacting with enterprise change management processes, including presentation to a Change Approval Board

Ability to self-prioritize tasks and projects based on understanding of user needs and impacts to teams

Required education: Bachelor's degree in a related field. Equivalent (4 years) related experience may be substituted for the bachelor's degree.

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