Pharmacy Technician - Clinical Programs

Profile

Description

The Clinical Programs Pharmacy Technician 2 integrates programs developed to improve overall health outcomes with a focus on prescription drugs. The Clinical Programs Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Clinical Programs Pharmacy Technician works with many programs that focus on our member's wellbeing. Programs may include:

Medication Therapy Management - MTM consultations with our pharmacists (CMRs) help our members and their providers better manage their medications resulting in improved health outcomes.

Late - To - Refill (LTR) - Medication Adherence - LTR helps our members stay adherent to their medications, taking them as prescribed, resulting in improved health outcomes.

In this role you will:

Associates in Clinical Programs work in office or from home in a call center capacity and perform the following:

Handle Inbound & outbound calls for 8 hours a day (Average of up to 80 calls\day)

Interact with peers, Physicians, Pharmacist and leadership via telephonic calls, instant messenger and email

Available to work 8 hour shift (determined based on business need) between the hours of 8A and 7P EST Monday thru Friday

Multitasking is required (phone & computer equipment provided by Humana)

Phone (Inbound\Outbound calls)

Computer (2 screens), keyboard, mouse

Navigate 5 applications at once while assisting our members

Required Qualifications

Must have an active Pharmacy Technician license in Arizona, Texas or Florida

Must be able to become certified by the Pharmacy Technician Certification Board (PTCB)

Experience as a Pharmacy Technician/Pharmacy Technician in Training OR call center experience in a pharmacy or related call center setting

Excellent communication skills

Experience using multiple computer applications simultaneously

A positive, proactive attitude with a passion for customer service

High School diploma or GED

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)

Preferred Qualifications

Bilingual in Spanish

Certified Pharmacy Technician preferred

Mail Order Pharmacy or Retail Pharmacy experience

Experience working with insurance plans and Medicare

Additional Information

We Offer:

Competitive Pay

Paid virtual training

A computer and all other equipment needed for work purposes

$750 retention bonus - Bonus is paid after 180 days of employment

Learn more about Humana Pharmacy Solutions and what we do.

https://www.humana.com/careers/what-we-do/pharmacy

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com