Master Scheduler Full Time - 1.0

Profile

Master Scheduler (Full Time - 1.0)

Department:

Center of Excellence

Location:

Rio Rancho, NM

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Job Summary and Scope

Coordinate with providers, directors, and other leadership to build and/or modify clinic schedule templates within the Cerner System. Check in and register patients that come into ambulatory clinics. Obtain, verify and update all demographic, insurance, and personal information for each patient. Assure all patient requests are delegated and streamlined to the appropriate parties.

Essential Functions

POLICIES, PROCEDURES AND GUIDELINES- Maintain established hospital as well as departmental policies and procedures, objectives, and quality assurance programs

PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.

PATIENT SAFETY - Report potential and actual patient safety, concerns, medical errors and or near misses in a timely manner thru the chain of command and document within the PSN system.

TEAMWORK - Maintain a cooperative relationship among health care teams and resolve patient problems and needs by utilizing multidisciplinary team strategies.

COMPLIANCE - Active participation in hospital strategic initiatives such as quality improvement and monitoring TJC compliance.

Responsible for the accuracy of the Master Schedule, bumps, and cancellations.

Completes master schedule functions, including; but not limited to: building, modifying, or deleting provider schedules.

Work closely with providers to assure adequate templates are in place, and complete all additions, removals, and/or updating all provider bumps and templates.

Communicate with IT personnel at UNMH, as well as SRMC to assure all providers have been uploaded.

Works closely with credentialing personnel at both UNMH and SRMC to ensure credentialing has been approved by appropriate parties.

Greets and communicates with all patients that enter ambulatory clinics.

Operates and maintains computers, copy/facsimile machinery.

Answers non emergent phones and assists callers with their needs, transfers caller to the appropriate department / person or places a message in the EMR for further follow up and action if indicated.

Assists providers, medical assistants, and nurses with scheduling patients for future visits.

Collects referrals from outside departments and/or organizations to enter into the computer system.

Maintains a cash drawer with a high level of accuracy and professionalism; records transactions and keeps a running balance on assigned daily funds.

Balances daily charge tickets against schedule to assure accurate billing.

Assists patients with any concerns or needs; or directs them to the appropriate party.

Demonstrates high level of professionalism and privacy for all patients in clinic.

Continuously reviews processes for operational improvement and efficiencies to ensure better lean processes.

Maintains effectiveness of patient flow on a daily basis.

Other duties as assigned.

SRMC Core Values

Integrity:

Our words and actions match our values

To Serve:

We put the needs of others before our own

Excellence:

We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative

Safety/Quality:

We provide evidence based care, programs, services, and an environment that achieves the best outcomes

Teamwork:

We enjoy the ability and power to work collaboratively to deliver exceptional service

Accountability

Position does not have the scope of decision making and planning responsibilities.

Accountable for budgetary compliance with regards to weekly / monthly office supply ordering

Communication Skills

Must be able to read, write and speak English

Contacts are normally made with others both inside and outside UNM-Sandoval.

Contacts are usually with own department staff and own supervisor and with other departments and/or locations.

Contacts frequently contain confidential/sensitive information necessitating discretion at all times.

Contacts are 80% face to face interactions, 10% phone and 10% computer email and other methods of communication.

Required Qualifications

Ability to utilize basic office equipment i.e. computer, phone, copier

Strong interpersonal communication skills and active listening skills

Ability to work well under pressure with minimal supervision

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Knowledge of administrative and clerical procedures and systems such as windows, excel, etc.

Effective written and verbal communication skills

Education/Experience

Education:

High School Diploma or GED Equivalent

Work Experience:

Three (3) years in a Medical Office/Administrative Role or Lead Position

Preferred Education / Experience Requirements:

Associate’s degree in related field, Provider Scheduling on a large scale

Supervision

Job is not supervisory in nature.

Conditions of Employment

Must pass a pre-employment criminal background check, reference checks and a post offer drug screen.

Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).

Tuberculin Skin Test required annually

Hospital required vaccinations

Hospital required competencies

Working Conditions

Typical office and/or patient care, acute care hospital environment.

Must be able to travel locally between facilities and within the surrounding community.

Occasional exposure to minimal physical risk

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Company info

Sandoval Regional Medical Center