Non Clinical Patient Services Coordinator

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Job Information

Centerwell

Non Clinical Patient Services Coordinator

in

Kannapolis

North Carolina

As a Home Health Patient Care Coordinator

, you will:

Primarily conduct pre-discharge facility visits at the physicians' request to determine the need/eligibility for home care.

Develop/maintain contact with key accounts as assigned. Promote exemplary customer service to physicians, facility personnel, patient, and patient family at all times.

Ensure effective communication and collaboration with branch staff and field sales resources via weekly meetings. Maintain market awareness and prepare competitive updates.

Assist branch in timely processing of physician orders.

Inform hospital personnel, patient and/or patient family of case acceptance and document all demographic, clinical, payer and other information as required on company approved forms to support diagnosis and home healthcare orders.

Provide input to care plan development and inform the Company location clinical staff (e.g. Intake Specialist, Director Clinical Management, and/or Manager Clinical Practice) of patient’s acceptance, and ensure that patient’s needs are appropriately matched.

Works collaboratively with Hospice Division counterparts as applicable, representing the Company’s comprehensive home health and hospice deliverables.

Abide by all operational compliance with internal controls and reporting.

Participate in special projects, quarterly Blitz events, specialty program launches and performs otherduties as assigned.

Required Experience:

One to three years of health care industry sales experience required.

Strong knowledge of home health regulations, Medicare requirements, and care coordination skills required.

Previous healthcare sales experience preferred such as selling in skilled nursing facilities (SNFs), DME, ortho, cardio, etc OR previous experience as a clinical liaison preferred

Excellent customer service, organization, time-management, problem-solving, and communication skills are required.

Microsoft Office proficiency required.

This role requires full COVID-19 vaccination.

Required Skills

Together, we can raise the bar on home healthcare

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

Part of Humana’s Home Solution business

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

Caring for people who care for our patients

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

World-class employee benefits

Competitive pay and benefits package

50% matching 401(k) contributions up to 6%

Career advancement opportunities

Tuition reimbursement program

Advanced Continuing Education (CE) accredited training

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

To learn more, please contact your local recruiter at (toll-free) 855-563-2846 or apply online. Our Recruiters are ready to help you start a new and rewarding career with CenterWell Home Health.

Job Category: Sales and Sales Management

ID: 84558

Company info

Humana Inc.
Website : http://www.humana.com