Medical Records Clerk

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.

The Medical Records Clerk assembles and maintains patients' health information in medical records and charts. The Medical Records Clerk 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Medical Records Clerk ensures all forms are properly identified, completed, and signed. Enters all necessary information into the system. Communicates with physicians and staff to clarify diagnoses or get additional information. May also assign a code to each diagnosis and procedure. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Essential Functions:

Answers telephone calls regarding medical record questions in a friendly and knowledgeable manner.

Processes and obtains accurate requested information ensuring proper release or request of medical records according to Federal/State/HIPAA guidelines.

Updates computer system, keeping records accurate, to reflect any changes when releasing patient information.

Obtains records from specialist office.

Files all medical reports including lab, correspondence, newborn records, on call dictation, etc., in proper order following office guidelines.

Files charts gathered from doctor's office, pods, and counters.

Responsible for scanning and attaching to the appropriate binder per EMR protocols.

Qualifications/Requirements:

Minimum 1-year experience working in Medical Records is required

Excellent customer service. Must interact with patients in a respectful and amicable manner. Employees are expected to treat patients with compassion and protect their rights.

Computer skills, scanning, experience requesting medical records from the hospital or specialist office.

Must be well organized, ability to multi-task and be very detail oriented.

Preferred Requirements:

Bilingual in English and Spanish is preferred, but not required

High Knowledge of Medical Terminology preferred

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com