Referral Coordinator 1

Profile

Description

The Referral Coordinator 1 schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral Coordinator 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Referral Coordinator 1 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

High School Diploma

Bilingual English/Spanish a MUST

2 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population

Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook

Proficient with medical terminology

Experience with Electronic Medical Records

Excellent professional communication abilities, at all levels within the organization and with patients, at all times

This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Bachelor's Degree in Healthcare or Business Administration

Knowledge of ICD 10 and CPT coding

Referral experience

Medical Assistant or Professional State Certifications related to healthcare

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com