Oncology Patient Navigator

Profile

Oncology Patient Navigator','222476','Cancer Institute','Washington-Seattle','Days','40 hours per week','40 hours per week','8 hr days','8 hr days','Monday - Friday 8:30a-5p','Monday - Friday 8:30a-5p','','','!*!CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies. 

 

As a part of our organization, we currently offer the following additional benefits:

- Competitive starting wages (DOE) and training to grow within the company

- Paid Time Off (PTO)

- Health/Dental/Vision Insurance

- Flexible health spending accounts (FSA)

- Matching 401(k) and 457(b) Retirement Programs

- Tuition Assistance for career growth and development

- Care@Work premium account for additional support with children, pets, dependent adults, and household needs

- Employee Assistance Program (EAP) for you and your family

- Voluntary Protection: Group Accident, Critical Illness, and Identify Theft

- Adoption Assistance

- Wellness Program

 

“We deliver inspired people to do meaningful work.”

 

The Oncology Patient Navigator (OPN) is a member of the Cancer Care Navigation team that is comprised of RN Navigators, Patient Navigators and Financial Navigators. The OPN provides support and coordination of care across the care continuum from screening through survivorship, serving as a central point of contact for patients and families. The OPN role includes guiding patients and their families through the complexities of the healthcare system, advocating, responding to questions, assisting in the coordination of clinical appointments and coordinating referrals. The OPN provides scheduling and care coordination, and enhances the patient-physician relationship and institutional loyalty.

Bridge the gap between clinician and patient by providing individual support and assistance in navigating the heath care system to provide continuity of care.

Work with RN Navigator disease team to provide non-clinical support regarding scheduling, follow-up and record retrieval for timely appointments.

Call new patients within 24 hours of visit to the cancer program to check in regarding follow-up appointments and needs.

Work with the multidisciplinary team (RN Navigators, Social Workers, Dieticians, Genetic Counselors, Providers, Imaging, Pathology, treatment centers) to coordinate and expedite care.

Partner with the Transition Center to assist patients in transitioning from inpatient to outpatient areas to avoid interruption in services and care.

Connect patients to services for support (Social Work, Financial Counseling, Nutritional services, etc.)

Track all patient contacts, follow-ups, barriers to care and outcomes per institutional and program guidelines.

Ensure exceptional patient experience through the timely coordination of care and by keeping patients informed of their care plan and process.

Participate in interdepartmental activities to ensure the delivery of high quality, cost effective care.

Participate in disease specific cancer conferences and interdisciplinary meetings.

','!*!- Associate's degree or equivalent experience

- 2 years' experience working in a healthcare office setting or community outreach/education

- Minimal business expertise

- Significant problem-solving skills, particularly with respect to addressing barriers to care and navigating patients through their care progression.

- Exceptional interpersonal skills as this role supports a population of patients across many clinical specialties and stages of care.

Preferred:

- Bachelor's degree or equivalent experience plus 2 years' experience working in a healthcare office setting or community outreach/education

- Clinical education and experience (i.e. MA, CNA, LPN, etc.)

','Oncology Patient Navigator

Company info

Virginia Mason Medical Center
Website : http://www.virginiamason.org