Care Coach Coordinator - North Broward - FL

Profile

Description

The Care Coach visits Medicaid members in their homes, Assisted Living Facilities, and/or Long Term Care Facilities - 75-90% local travel. (Please see Additional Information regarding current CDC Recommendations)

Work with identified members to assess their care needs

Assist in planning and implementing interventions to meet those needs

Assist in coordinating services, and monitoring and evaluating the case management plan against the member's personal goals

Responsibilities

The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member's health issues

Identifies and resolves barriers that hinder effective care

Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning

Understands own work area professional concepts/standards, regulations, strategies and operating standards

Makes decisions regarding own work approach/priorities, and follows direction

Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation

Ability to work Monday-Friday 8:30am-5pm

Required Qualifications

Care Coaches shall meet one of the following qualifications:

Bachelor's Degree with at least 2 years of relevant experience (Health Services, Social Work, Psychology)

Registered Nurse (RN), licensed in the state of Florida with at least 2 years of relevant experience

Licensed Practical Nurse (LPN), licensed in the state of Florida, with at least 4 years of relevant experience

Knowledge of Microsoft Office, Word and Excel

Exceptional verbal/written communication and interpersonal skills

Ability to use a variety of electronic information applications/software programs

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Preferred Qualifications

Master's degree

Bilingual (EnglishSpanish)

Nursing home diversion or long term care case management experience

Experience with Medicare & Medicaid recipients

Experience with health promotion, coaching and wellness

Knowledge of community health and social service agencies and additional community resources

Experience working with geriatric population

701B Certification

Additional Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com