User Researcher III

Profile

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast is looking for an enthusiastic, experienced user research professional to join our highly respected internal User Research practice. This is a fantastic opportunity to join a collaborative in-house research team within a major corporation, partnering with engaged and motivated internal stakeholders while working on products, services and future initiatives that impact millions of customers. Responsible for researching customer usability experience of digital media. Reviews the initial web design; assesses usability, look and feel of the company Web site. Creates simple demos of new tools and documents functionality designed. Monitors the digital media form created to determine traffic through the Web site. Has in-depth experience, knowledge and skills in own discipline. Works independently with minimal guidance.

Job Description

Your role as User Researcher will be to develop and translate critical insights to actionable product strategy within our customer experience and product portfolio. You’ll foster strong relationships with our product and design partners, develop and execute empirical research approaches, and deliver insights through expert analysis, storytelling and facilitation. Your background may be in social science, psychology, human-computer interaction, human factors, user experience or other related fields. You will conduct tactical and strategic research for experiences that impact millions of customers and play a critical role in ensuring our products are inclusive and usable for all. You will have access to state-of-the art lab facilities, best-in-class data sources, training, and opportunities to attend conferences as part of a broader UX Research and Design community. You will be part of a diverse, world class research group with numerous opportunities for growth.

Responsibilities:

In this role, you will primarily focus on:

User Research Execution (85%)

Partner with research management and digital product stakeholders to design studies that span the product lifecycle from discovery to usability; recommend appropriate methodologies, draft and present research plans.

Lead primary research studies with users and consumers including:

Preparatory work including development of research plans, discussion guides, survey instruments, screeners and participant recruitment.

Facilitate and observe studies remotely, in our in-house user research labs and/or in the field to gain first-hand knowledge of user behaviors.

Analyze and synthesize findings with data analytics, past relevant research, market or competitive research and other secondary sources to strengthen and reinforce the output of studies.

Translate findings into actionable recommendations and directional insights.

Perform activities such as heuristic and expert UI reviews, including accessibility reviews.

Deliver data and insights formally and informally through a variety of mediums including toplines, presentations, video highlights and workshops.

Encourage members of design, business, and product teams to be involved as partners in studies to gain first-hand knowledge of user behaviors, mental models and needs.

User Research Practice Development (15%)

Contribute to a team toolkit of research methods, techniques and publications that showcase subject matter expertise.

Contribute to development of UX models and frameworks based on direct user evidence.

Maintain the highest standards quality, and lead by example in delivering best in class outputs that ensure that projects are delivered to expectations and on time.

Ensure a positive, collaborative cross-functional atmosphere.

Attend and/or present at industry events, maintain currency with the UX research field; share and present case studies, industry knowledge and best practices with the research team and also to the broader, overarching UX team.

Core Responsibilities

Coordinates and contributes to the experience design for external digital communications and Web sites for the company, including content development, user research, user-centered design processes, project leadership and user experience prototyping and development. 'Assists with a variety of web and new media projects for the company and collaborates in special projects for the company where there are additional needs for public web, new media communication and the use of the company's public Web site.

Oversees efforts to expand and enhance the digital delivery channels of the company, improving the user experience for accessing current and future publications, outreach, research, data, special projects, speeches, education materials, multi-media content and other types of communications that support the mission of the company.

Assesses a product's positioning and role within the online organization's sites, products and services. Develops and writes interaction and functional specifications.

Reviews competing products and recommends design solutions that differentiate the organization's products from those of competitors.

Develops new research and tests theories that lead to alternative, leading edge design solutions.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Requirements:

We are looking for you to demonstrate the following competencies, gained either from direct or analogous experience:

Degree in Psychology, Anthropology, Linguistics, Human-Computer Interaction, Human Factors, Cognitive Science or related discipline or equivalent experience. Advanced degree preferred.

Hands-on or theoretical Human Computer Interaction and/or UX research experience that informs a detailed understanding of how to elicit user needs for technology and media products.

Demonstrated ability to lead user research studies end-to-end, from planning, recruiting and moderating to analyzing data, documenting insights and presenting findings.

Expertise with a range of user research methods used to gather qualitative and quantitative data (contextual interviews, participant observation, formative and summative usability testing, focus groups, card sorting, survey development, etc.)

Experience conducting research with people with disabilities including visual, hearing, mobility and/or cognitive.

Deep understanding of heuristics for user interfaces and accessibility standards; experience conducting accessibility evaluations

Ability to produce top-line executive summaries of what is relevant and actionable.

Ability to build partnerships with key stakeholders and understand and effectively communicate impact of research outcomes.

Demonstrated ability to self-motivate and follow-through on projects, naturally curious, able to work with minimal supervision and lead research projects.

Desire to continually stay current with technology, trends, tools and industry standards in UX, usability, accessibility and user research.

Ability to communicate effectively and establish credibility with technical and non-technical stakeholders including executive staff

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com