Medical Record Retrieval Clerk - Orlando Market

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Job Information

Humana

Medical Record Retrieval Clerk - Orlando Market

in

Tampa

Florida

Description

Responsibilities

This position is considered WAH FL, but the ideal candidate will

live within the Orlando metropolitan area/Orange County. Must be able to travel up to 50% of the time in Orange, Osceola and other surrounding counties in FL

with the rare possibility of occasional overnight travel.

Travels up to 50% of the time to provider offices and/or healthcare facilities within the outlined region

Collect medical records by using a laptop and portable scanner to scan paper records and/or download electronic medical records to a thumb drive

Upload collected medical records to CarePlus' system appropriately and in a timely manner

Demonstrates a professional and courteous manner when communicating with others with the ability to clearly and accurately state the agreed upon resolution

Perform a variety of administrative duties including but not limited to:

answering phones, electronically faxing, completing documents, internet search and email utilization

Schedule and confirm appointments

Research and updates site information by utilizing CarePlus' internal systems

Meet daily production goal requirement

Performs other related duties and projects as assigned within the assigned timeframes

Adhere to CarePlus Policies and Procedures, process standards, and Standard Operating Procedures

Complies with CarePlus and HIPAA confidentiality standards to protect the confidentiality of member information

Consult leadership, team members and appropriate resources to solve issues

Provide feedback to leadership in a timely manner

Provide excellent customer service to all internal and external business partners

​ Required Qualifications

High School Diploma or equivalent

Knowledge and skill in the use of scanner, fax, and electronic health record technology

Working knowledge of computers in general and an ability to quickly learn new systems

Proven experience in a fast paced administrative or technical support role

Proficiency in Microsoft Office Word, Excel, and Outlook

Professional appearance at all times

Excellent communication skills, both verbal and written

Exceptional organization skills, strong attention to detail

This role is part of CarePlus's Driver safety program and therefore requires an individual to have reliable transportation, a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits

Ability to travel locally up to 50% of the time

Ability to travel overnight occasionally

Light walking and carrying may be needed to transport or retrieve medical records.

Preferred Qualifications

Proficient utilizing electronic medical record and documentation programs

Associate's or Bachelor's Degree in a related field

Previous healthcare or health insurance experience

Familiarity with medical terminology and/or ICD-9 codes

Additional Information

Work At Home Requirements

Must have a separate room with a locked door that can be used as a home office to ensure you and your members have absolute and continuous privacy while you work.

Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a phone screen you will receive an email inviting you to participate in a Modern Hire Voice interview (please be sure to check your spam or junk folders often to ensure communication isn't missed)

During this call you will be asked a set of questions pertaining to this particular role and you will provide recorded responses. The entire process takes about 15 - 20 minutes and can be done at your convenience. Your responses will be reviewed and you will be informed if you were selected for a video interview.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com