Care Management Support Assistant 3 HMS - Fully Bilingual - San Juan PR

Profile

Description

The Care Management Support Assistant contributes to administration of care management. Provides telephonic non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant performs advanced administrative/operational/customer support duties that require independent initiative and judgment.

Responsibilities

Decisions are typically focused on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

At least 1 year of telephonic customer service experience

1 - 3 years of technical experience with knowledge of Microsoft Office Word, Excel, Outlook

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing

Preferred Qualifications

Associate or Bachelor's Degree in Business or a related field

2 or more years of demonstrated leadership experience

Administration support experience in a healthcare industry with familiarity with care and well-being resources

Additional Information

Location: Temporary work at home until Humana returns to the office in San Juan.

Language Proficiency Testing

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Schedule - Tuesday to Saturday / 10:00am - 7:00pm. May have overtime on weekdays and weekends.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com