Medical Records Clerk - Military Trail Center

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

Responsibilities

Conviva is seeking a hard-working and dedicated Medical Records Clerk who assembles and maintains patients' health information in medical records and charts and is interested in being part of a team that focuses on excellent service to others.

Essential Functions:

Answers telephone calls regarding medical record questions in a friendly and knowledgeable manner.

Processes and obtains accurate requested information ensuring proper release or request of medical records according to Federal/State/HIPAA guidelines.

Updates computer system, keeping records accurate, to reflect any changes when releasing patient information.

Obtains records from specialist office.

Files all medical reports including lab, correspondence, newborn records, on call dictation, etc., in proper order following office guidelines.

Files charts gathered from doctor's office, pods, and counters.

Responsible for scanning and attaching to the appropriate binder per EMR protocols.

Qualifications/Requirements:

1-year experience working in medical records

Excellent customer service. Must interact with patients in a respectful and amicable manner. Employees are expected to treat patients with compassion and protect their rights.

Computer skills, scanning, experience requesting medical records from the hospital or specialist office.

Must be well organized, ability to multi-task and detail oriented.

Working hours : Monday to Friday 8AM-5PM

Additional Information

This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Alert:

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format: MODERN HIRE

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

#LI-JM3

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com