Pharmacy Technician - Neighborhood Connections

Profile

Description

The Provider Contracting Administration Coordinator 2 supports the administration of the contracting function. The Provider Contracting Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Schedule Options:

Monday through Friday -10:00AM to 6:30PM EST

Monday through Friday - 10:30AM to 7:00PM EST

No Weekends

The Neighborhood Connection Coordinator is responsible for performing new client implementations, routine pharmacy check-in calls, reworking pharmacy networks and addressing requests or issues pertaining to Neighborhood Connections pharmacies.

Essential Duties and Responsibilities:

Ensure all Neighborhood Connections pharmacy records are accurately entered into Salesforce.

Persuade targeted pharmacies to participate in Enclara's Neighborhood Connections program and stock appropriate hospice medications. Ensure all appropriate ancillary services are identified and communicated to Account Management and the client.

Negotiate and set up exhibit h agreements for pharmacies that provide clients with ancillary services such as deliveries, after hours pharmacy support, and compliance packaging. Ensure that all documentation and approvals are received and in place prior to executing the agreement.

Conduct regular check in calls to maintain productive relationships with participating Neighborhood Connections pharmacies.

Assist with escalated Neighborhood Connections complaints/concerns and facilitate issue resolution in a professional, timely, and courteous manner.

Assist with day to day customer service related issues as needed.

Produce accurate NC Lists for Account Management & clients.

Support new staff training when requested, to ensure a high standard of customer service.

Other duties as assigned.

Qualifications:

Demonstrate problem solving skills.

Ability to prioritize and deliver on commitments.

Ability to persuade and overcome objections.

Capable of managing multiple/shifting priorities and deliverables in a dynamic environment.

A high energy performer with a sense of urgency and passion for results that embrace Enclara Health's performance culture.

A person of strong intellect, with decisive analytical skills and the capacity to think out-of-the-box and bring novel solutions to overcome barriers to success.

A natural forward planner who critically assesses his/her work for continuous improvement and strives for ongoing development of his/her own skill set.

Ability to be flexible and open to change in a dynamic environment.

A calculated risk taker, with the confidence to drive novel initiatives and contribute in Enclara Health's fast-paced culture.

An empathetic communicator and listener who is able to see things from others' points of view. A communicator who is equally comfortable in one-on-one, small group and large group settings.

Someone who thrives on being part of a team and will contribute to and foster the camaraderie and cross-functional collaboration that is a hallmark of Enclara Health's culture.

Demonstrate personal and professional integrity, in concert with the standards of Enclara Health.

The ability to champion the opportunity to contribute to Enclara Health's overall goal of building the nation's premier end-of-life services provider.

Exercise discretion and independent judgment with respect to matters of significance.

Education and/or Experience:

At least 6 months of experience at Enclara Pharmacia preferred: call center experience preferred but not required.

Experienced in working in a fast-paced, dynamic growth environment.

Proven project management, prioritization and multi-tasking skills.

Computer Skills:

Must be technologically savvy, computer literate, and experienced in Microsoft Office Suite, Pharmacy Information Systems, Internet research, and utilizing a contact management database.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com