Pharmacy Technician Controlled Substance

Profile

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Monday through Friday, 1:30 PM to 10:00 PM, with rotating weekends

Essential Duties and Responsibilities:

Reconcile incoming Controlled substance prescriptions, including the processing of faxed and mailed prescriptions as per standard operating procedure

Assist in maintaining prescriber files by updating personal information/preferences as requested

Access and process prescriptions in the dispensing and faxing systems

Perform follow-up with hospices/prescribers to clear up any fax related issues or discrepancies

Process daily reports as needed

Respond to all email requests and phone calls regarding CII medication inquiries accurately and timely

Manage the Controlled substance fax folders and make necessary changes to prescription information such as directions, drug and strength

Recognize and interpret hand written and typed information from inbound faxed prescriptions, including ability to read sig codes

Possess a working knowledge of dispensing system functionality

Transition inbound controlled substances faxes to Hard Copy on File

Complete incoming tasks as assigned by the CII Supervisor, Manager or Team Leader

Meet and maintain productivity and quality requirements

Utilize faxing system to refax prescriptions to prescribers as needed

Process incoming e-prescriptions and follow-up as needed for any identified discrepancies

Maintain and strengthen a working relationship with both internal and external clients

Perform all other duties/projects as assigned by the CII Supervisor, Manager or Team Leader

Required Qualifications

Requires High School Diploma

Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

Excellent communication skills

Experience using multiple computer applications simultaneously and strong data entry skills

A positive, proactive attitude with a passion for customer service

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Bilingual in Spanish

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com