Behavioral Health Care Coach Coordinator

Profile

Job Information

Humana

Behavioral Health Care Coach Coordinator

in

Springfield

Illinois

Description

The Care Coach Coordinator assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach Coordinator work assignments are often straightforward and of moderate complexity.

Responsibilities

The Care Coach Coordinator employs a variety of strategies, approaches and techniques to manage a member's health issues.

Identifies and resolves barriers that hinder effective care.

Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.

Understands own work area professional concepts/standards, regulations, strategies and operating standards.

Makes decisions regarding own work approach/priorities, and follows direction.

Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

The Care Coach Coordinator assesses and evaluates member's needs and requirements in order to establish a member specific care plan and coordinates services.

Ensures members are receiving services in the least restrictive setting in order to achieve and/or maintain optimal well-being by assessing their care needs.

Plan and implement interventions to meet care needs.

Coordinates services, monitors and evaluates the case management plan against the member's personal goals.

Guides members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams and others involved in the member's care as appropriate and required by our comprehensive contract.

Visit Medicaid members in their homes, Assisted Living Facilities, and/or Long Term Care Facilities and other care settings - 75-90% local travel. (see Additional Information Below)

Required Qualifications

The Care Coach Coordinator must meet one

(1) of the following requirements:

Bachelor's degree in social sciences, social work, human services or a related field with - one (1) year of experience in long term care, hospital and/or Medicare/Medicaid Program experience, plus a minimum of two (2) years of experience conducting comprehensive assessment of the elderly population OR

Unrestricted Licensed Practical Nurse (LPN) in the state of Illinois with one (1) year experience in conducting comprehensive assessments and provision of formal service for the elderly.

Licensed Professional Counselor (LPC) OR

Licensed Social Worker (LSW)

The Care Coach Coordinator must meet all

of the following requirements:

1 year experiences in health care and/or case management.

1 year experience with Medicare & Medicaid recipients and/or long term care and/or Home and Community based services and/or working with managed care organizations.

Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook.

Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

Proven ability of critical thinking, organization, written and verbal communication and problem solving skills.

Ability to manage multiple or competing priorities in a fast-paced environment.

Ability to use a variety of electronic information applications/software programs including electronic medical records

Work Schedule

: Monday - Friday; 8am - 5pm. Flexible with work schedule based on business needs if needed.

Travel:

75 - 90% travel in the field to visit members (see Additional Information below)

Tuberculosis(TB) Screening:

This role is considered patient facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Drivers License, Automobile Insurance Policy:

Possession of a valid driver's license and access to a reliable automobile

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Work at home requirements:

These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for work purposes.

#ThriveTogether #WorkAtHome

Additional Information:

Covid Policy:

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Interview Process:

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com