Beneficiary Service Representative

Profile

Description

If you are a problem solver, resourceful, and looking to make a difference for your family as well as others we want you on our team. Help us deliver exceptional experiences to our members as a Work from Home Beneficiary Service Representative (BSR).

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Responsibilities

What you will do :

Deliver a consistent customer experience by providing efficient and timely resolutions to our Tricare beneficiaries & providers

Act as customer advocate by resolving complex concerns in an accurate and timely fashion

Demonstrate ability to make good business decisions aligned with our Humana values

Prioritize workload to continuously answer incoming calls and maintain established schedules

Perks & Benefits

Full Benefits effective Day 1 of employment

Annual Incentive (Bonus) Opportunity

Amazing PTO (Paid Time Off)

Robust 401K plan through Charles Schwab

Career Mobility

Eligibility for associate wellness and rewards program

Tuition Reimbursement & Student Loan Refinancing

*Are you looking for a CAREER and not just a JOB?*

Your FUTURE is here with us - COME GROW WITH HUMANA!

Benefits Start on Day One! Great 401k Match! Tuition Assistance Programs! Professional Development! Advancement Opportunities!

Required Qualifications

Our Department of Defense contract requires U.S. Citizenship for this role

Must be flexible and able to work an 8 hour shift sometime between the hours of 7:00 a.m. -7:00 p.m. EST, Monday - Friday

2 years or more of work experience in a professional, customer service-driven environment

1 year or more of Inbound call center experience

Training is Home or Virtual and will start day one of employment and run the first 6 weeks with a schedule of 8:00 am - 4:30 pm EST . Attendance is vital for success so no time off is allowed during training

Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously

High level of confidence using technology with ability to navigate multiple screens or web browsers at one time

Demonstrated ownership to problem-solve independently

Excellent verbal and written communication skills

Work at Home/Remote Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

High school diploma or equivalent

Experience in healthcare, military or managed care environment

College degree (Associate's or Bachelor's) highly preferred

Knowledge of customer service principles and practices - formal training or experience

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.

If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

#LI-Remote #Humana

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com