IS Support Services Coordinator - Behavioral Health Corporate - Alameda 901

Profile

\u003cp\u003eFounded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And we\u0027re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eTelecare is proud to have been recognized by The Bay Area Business Times as the 9\u003csup\u003eth\u003c/sup\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003eBest Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eOur Corporate Headquarters has over 100 employees in the following departments:\u0026nbsp; Executive, Development, Finance, Information Systems, Human Resources, Operations, and Marketing \u0026amp; Operations.\u003c/p\u003e
\u003cp\u003ePOSITION SUMMARY\u003cbr /\u003eThe Information Services Support Services Coordinator supports the Information Systems activities of the organization.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eEmployment Status:\u003c/strong\u003e\u003cspan\u003e\u0026nbsp; Full-Time\u003c/span\u003e\u003cstrong\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cbr /\u003eQUALIFICATIONS\u003cbr /\u003eRequired: \u003c/p\u003e
\u003cul\u003e
\u003cli\u003eKnowledge of computer hardware and cellular communications equipment and related service plans.\u003c/li\u003e
\u003cli\u003eExcellent computer skills with intermediate-level knowledge of Windows and Microsoft Office including Word and Excel. Experience with cloud-based services such as Microsoft Office 365 including OneDrive and SharePoint is a plus.\u003c/li\u003e
\u003cli\u003eExcellent customer service skills with at least five to seven (5-7) years\u0026rsquo; experience of customer telephone support.\u003c/li\u003e
\u003cli\u003eAt least 2 years\u0026rsquo; experience with technology equipment procurement and asset management.\u003c/li\u003e
\u003cli\u003eKnowledge of basic accounting practices as they relate to invoice/payment processing and cost allocation.\u003c/li\u003e
\u003cli\u003eDetail-oriented.\u003c/li\u003e
\u003cli\u003eMust be a minimum of 18 years of age.\u003c/li\u003e
\u003cli\u003eAll opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cbr /\u003eESSENTIAL FUNCTIONS\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eDemonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders\u003c/li\u003e
\u003cli\u003eResponsible for the procurement of technology computing equipment and software including cellular communications equipment. Negotiates the best price and service from vendors and ensures compliance with negotiated terms.\u003c/li\u003e
\u003cli\u003eResponsible for managing cellular service plans including activation, deactivation, and renewals as well as service utilization monitoring and reporting.\u003c/li\u003e
\u003cli\u003eResponsible for technology equipment receiving and asset tracking and reporting.\u003c/li\u003e
\u003cli\u003eResponsible for invoice processing working closely with Accounts Payable to ensure timely payment of purchase orders, service contracts, and contract renewals.\u003c/li\u003e
\u003cli\u003eTriages calls regarding telephony and computer hardware and software and routes to appropriate internal IT resources.\u003c/li\u003e
\u003cli\u003eMonitors and manages assigned problem tickets and service requests and responds promptly and accurately to customer requests.\u003c/li\u003e
\u003cli\u003eEnsure that problems are prioritized and addressed in a timely manner and status is communicated to affected users and the Support Services\u003c/li\u003e
\u003cli\u003eAble to work with minimal supervision to effectively prioritize and complete assignments and support\u003c/li\u003e
\u003cli\u003eEscalates issues in a timely and appropriate manner to IS\u003c/li\u003e
\u003cli\u003eMakes decisions which recognize the long- and short-term interests of Telecare and the IS\u003c/li\u003e
\u003cli\u003eExcellent communication skills and ability to address technical matters clearly, particularly over the telephone or via email.\u003c/li\u003e
\u003cli\u003eDemonstrates patience and professionalism when dealing with difficult customers and situations\u0026nbsp;\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003eDuties and responsibilities may be added, deleted, and/or changed at the discretion of management.\u003cbr /\u003e\u003cbr /\u003eSKILLS\u003cbr /\u003e\u0026bull; Strong interpersonal telephone skills\u003cbr /\u003e\u0026bull; Excellent organizational and administrative skills\u003cbr /\u003e\u003cbr /\u003ePHYSICAL DEMANDS\u003cbr /\u003eThe physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\u003cbr /\u003e\u003cbr /\u003eThe employee is frequently required to stand, bend, stoop, twist, squat, reach, do simple grasping, and lift and carry items weighing 10 pounds or less as well as to constantly sit. The position requires manual deviation, repetition, and dexterity. Visual requirements include computers and book exposure. \u003cbr /\u003e\u003cbr /\u003eEOE AA M/F/V/Disability\u003c/p\u003e
\u003cp\u003eCCrosby123\u003c/p\u003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:4f54269c-3a81-e250-e075-3a1a05307eef,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-07-28T18:09:33.773Z},{JobBoardId:2fcbb6f4-e717-17cb-9327-3dd87a55b08d,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-07-28T18:09:33.773Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

Company info

Telecare Corporation
Website : http://www.telecarecorp.com