Consumer Service Operations Representative 3 - Chesapeake VA area/Jen Care offices

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Job Information

Humana

Consumer Service Operations Representative 3 - Chesapeake, VA area/Jen Care offices

in

Norfolk

Virginia

Description

The Consumer Service Operations Representative 3 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

THIS POSITION IS LOCATED IN THE CHESAPEAKE, VIRGINIA AREA - YOU WILL BE TRAVELING TO A DIFFERENT LOCATION EACH DAY IN THE AREAS LISTED BELOW.

The Consumer Service Operations Representative 3 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

Minimum of 1 year of customer service experience in a healthcare setting

Proficient in Microsoft Office Outlook and Word

Must be able to travel between the 5 different locations in Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach. You will travel to a different clinic each day.

Excellent verbal, listening and written communication skills

Aptitude for quickly learning and navigating new technology, systems and applications as well as working knowledge of computers

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Associate's or Bachelor's Degree

Previous healthcare experience

Clerical support background in a healthcare environment

Familiarity with medical terminology and/or ICD-10 codes

CNA or Medical Assistant background

Quality background

Medicare experience

Covid-19 Vaccine Policy

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination, including booster or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available.

Additional Information

The five work locations will be in Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach

Mileage reimbursement is available for traveling purposes (up to company discretion and policy)

Relocation assistance is also available (up to company discretion/policy)

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com