SeniorBridge Home Care Scheduler/Referral Coordinator-Work at home nationwide

Profile

Description

The Referral Coordinator 2 schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Referral Coordinator 2 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Scheduling:

Ensures that requests for homecare service are filled promptly , and scheduled into computer in a timely manner

Ensure that homecare schedules are complete and accurate in computer

Reviews Santrax records daily to ensure that all staff are at clients as scheduled. Follows up immediately on any discrepancies

Reviews all scheduled homecare daily in preparation for payroll, and billing approvals by manager

Reports any client or staff issues to supervisor promptly

May participate in administrative on call backed up by professional staff for client/family issues

Managing overtime for caregivers

General Functions:

Participates in On-Call handoff meetings as necessary

Mandatory weekly meetings for Schedulers

Maintains on-call logs

Performs any other functions as requested by supervisor

In this role you will:

Schedule caregivers (CNAs & HHAs) for private pay home visits

Communicate scheduling changes with client families

Pull Santrax reports on a weekly basis

Participate in on-call as needed

Provide solid front line customer service to clients, caregivers and families

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Montage SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Alert : Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com