WA Resource Call Support Team Lead FT Behavioral Health 258

Profile

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\u003cp\u003eFounded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And we\u0027re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e
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\u003cp\u003e\u003cstrong\u003eTelecare is proud to have been recognized by The Bay Area Business Times as the 9\u003csup\u003eth\u003c/sup\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003eBest Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!\u003c/strong\u003e\u003c/p\u003e
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\u003cp\u003e\u0022Washington Listens\u0022 Support Line program provides support services to individuals experiencing increased anxiety, depression, or other emotional symptoms due to the Covid 19 pandemic.\u0026nbsp; Support specialists will offer emotional support and coping skill education via a telephonic support line as well as outreach into the community.\u0026nbsp; This is a non-clinical, psycho-educational program designed to improve resiliency for anyone in Washington struggling with the effects of the Covid 19 pandemic.\u003c/p\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cspan\u003ePOSITION SUMMARY\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan\u003eThe WA Resource Call Support Team Lead provides daily support and guidance to the WA Resource Call Support Specialist and completes reports and reviews of call logs for quality assurance.\u003cspan\u003e\u0026nbsp; \u003c/span\u003eThis individual participates in weekly check-ins with the HCA and facilitates team meetings.\u003cspan\u003e\u0026nbsp; \u003c/span\u003eThe WA Resource Call Support Team Lead may also answer the support phone line and connect with callers to \u0026ldquo;Washington Listens\u0026rdquo; and provide resources from the \u0026ldquo;Washington Listens\u0026rdquo; databases to assist the caller with making needed connections, as well as provide community outreach to promote the \u0026ldquo;Washington Listens\u0026rdquo; support line and database with local groups that provide community support. \u003c/span\u003e\u003cstrong\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eDays:\u0026nbsp;\u003c/strong\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003eVaries - this program operates 7 days a week.\u003c/p\u003e
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\u003cp\u003e\u003cstrong\u003eHours:\u003c/strong\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003eVaries\u0026nbsp;\u003c/p\u003e
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\u003cp\u003eCompensation: $58,240.00 Salaried\u003cstrong\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eQUALIFICATIONS\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eRequired: \u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003e\u003cspan\u003eBachelor\u0026rsquo;s degree \u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eOne (1) year of supervisory experience\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eStrong interpersonal skills, listening skills and phone etiquette\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExcellent verbal and written communication skills in English\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eProficiency in web-based software and general computer skills \u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003e\u003cspan\u003eMust be at least 18 years of age\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eAll opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver\u0027s license, a motor vehicle clearance, and proof of auto insurance is required at the time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply\u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003cstrong\u003e\u003cspan\u003ePreferred:\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003e\u003cspan\u003eExperience in behavioral health\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eBi-lingual in one of the languages in the service region\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExperience with providing customer service resource via phone\u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eESSENTIAL FUNCTIONS\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003e\u003cspan\u003eDemonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eResponsible for the hiring and staffing of the WA Resource Call Support Specialists\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eResponsible for the coaching, review and discipline of WA Resource Call Support Specialists\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eAvailable to provide guidance and coaching for all operating shifts\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eCompletes routine daily check in meetings with staff and provides weekly coaching \u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eEnsures services are being tracked and provides follow-up if any issues need to be resolved. \u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eEnsures staff are following guidelines\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eProvides support to staff as needed\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eProvides guidance to staff using content from training materials and culture policies and procedures after listening to calls or de-briefing calls\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eFacilitates monthly team meetings\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eProvides additional training and support for new staff based on the phone line training materials, policies and procedures\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eResponsible for quality assurance review of call logs for completion, accuracy and weekly submission\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eCompletes weekly check-ins with HCA as required\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eMay answers phone calls on the \u0026ldquo;Washington Listens\u0026rdquo; support line and use the provided \u0026ldquo;Washington Listens\u0026rdquo; web-based databases to connect callers with resources needed\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eProvides collective reports from the weekly staff log recaps\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eVerify that weekly staff logs match service tracking\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eCollaborates with team and Communications Department to create co-branded materials for community outreach\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eProvides community outreach to promote the \u0026ldquo;Washington Listens\u0026rdquo;\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eMay drive to locations to provide community outreach as needed\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eWA Resource Call Support Specialists do not provide crisis counseling and if a caller needs behavioral health support or is in a behavioral health crisis the Support Specialist should work to get this person connected to a behavioral health crisis service. \u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cspan\u003eDuties and responsibilities may be added, deleted and/or changed at the discretion of management.\u003c/span\u003e\u003c/p\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eSKILLS\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003e\u003cspan\u003eExcellent interpersonal skills and phone etiquette \u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExcellent written and verbal communication skills \u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eProficiency with web-based software and use of internet\u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cspan\u003ePHYSICAL DEMANDS\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan\u003eThe physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. \u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan\u003eThe employee is occasionally required to sit, bend, squat, kneel, crawl, climb and lift and carry items weighing 25 pounds or less as well as to frequently walk, stand, twist, reach and do simple and power grasping. The position requires manual deviation, repetition, and dexterity and to occasionally drive and be exposed to the uneven walking ground as well as Hazardous Exposure (Blood Borne Pathogens, Hospital Waste, Chemical \u0026amp; Infectious). Visual requirements include computer and book exposure. \u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eEOE AA M/F/V/Disability\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:4f54269c-3a81-e250-e075-3a1a05307eef,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-12-16T16:36:06.78Z},{JobBoardId:2fcbb6f4-e717-17cb-9327-3dd87a55b08d,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-12-16T16:36:06.78Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

Company info

Telecare Corporation
Website : http://www.telecarecorp.com