RN Bilingual Care Manager - Remote nationwide

Profile

Description

The Care Manager, Telephonic Nurse 2 employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations.

Responsibilities

The first 4 weeks of training will be from 8:30AM to 5:00PM EST. No time off is permitted during the first month of training. Following training, the start time is 10:00AM EST.

Our nurses are titled Care Managers, because our case management services are centered on the person rather than the condition. We contact members with multiple chronic conditions as well as financial and functional barriers in order to assist them in achieving and maintaining optimum health. We provide telephonic outreach to assess and support their health, offering education, identifying resources, and helping remove barriers to achieving health and independence, while using a multidisciplinary team.

This position will be part of our Special Needs Program (SNP) team . All of our SNP RN Care Managers are work at home associates, working from a dedicated home office space. Work at home care managers are responsible for meeting quality and productivity measures daily and maintaining working home internet at all time with demonstrated advanced communication and interpersonal skills.

This is a very compliance driven and highly visible program at Humana. The nature of the work requires telephonic interaction with members during the majority of the business day, primarily through an auto dialer system. Environment is fast paced and requires ability to engage quickly with member while concurrently navigating multiple computer applications. Due to the auto dialer process and compliance needs of the business there is limited day to day flexibility in care manager's schedule.

Duties:

Oral and written fluency in Spanish and English - ability to pass a language test will be required .

Telephonically assess Medicare, Medicaid, and/or and Group Account members and create actionable and measurable care plans to help guide and track the members' progress toward goals

Use nursing judgment to assess and coordinate care for acute situations (APS, EMS)

Discuss transitions of care to assist with safe discharge to the home and coordinate care for DME, home health, provider appointments, etc.

Guide members and their families toward and facilitate interaction with resources appropriate for the care and wellbeing of members

Assess member's physical, environmental and psycho-social health issues and work in collaboration with a multi-disciplinary team, such as social workers, dietitians, pharmacists, etc., employing a variety of strategies/techniques to manage appropriately and provide timely intervention

Click here to learn about a Day in the Life of our remote RN Care Managers.

Day In The Life RN Bilingual Care Manager - YouTube (https://www.youtube.com/watch?v=matkzd1tiia)

#LI-Remote

Required Qualifications

Active Registered Nurse (R.N.) license with no disciplinary action.

Hold an active Compact nursing license and reside in the state that holds your compact license.

The National Council of State Boards of Nursing (NCSBN) developed the Nursing Licensure Compact (NLC), which is an agreement between states that allows nurses to have one license and the ability to practice in all the states that participate in the program. License must be current with no disciplinary action.

Must be bilingual in Spanish and English. Resume must be submitted in English.

Oral and written fluency in Spanish and English - ability to pass a language test will be required

Minimum education of an Associates degree in Nursing.

Seasoned RN with a minimum of 3 years of clinical nursing experience.

Demonstrated clinical knowledge and expertise as evidenced by providing intervention to manage variety chronic conditions, including development and implementation of individualized care planning.

Strong computer skills as evidenced by ability to navigate multiple systems, utilizing dual computer monitors.

Provide autonomous decision-making, troubleshooting and problem solving related to periodic system issues.

Experience with Microsoft and Excel

Ability to quickly learn and navigate software programs and applications.

Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.

Effective communication and interpersonal skills.

Effective problem solving and appropriate application of clinical knowledge

Must have a separate room with a locked door that can be used as a home-office to ensure you and your members have absolute and continuous privacy while you work.

Must possess advanced telephonic and virtual communication skills.

Preferred Qualifications

BSN or MSN degree in nursing or equivalent

CCM

Previous adult chronic conditions care management

Previous experience in care management including knowledge of complex care management and care management principles

Experience with motivational interviewing

Experience with MCG or CMS guidelines, assessment and documentation practice

Individual licenses in non-compact states

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Additional Information - How we Value You

Benefits starting day 1 of employment

Competitive 401k match

Generous Paid Time Off accrual

Tuition Reimbursement

Parent Leave

Go365 perks for well-being

#LI

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com