Company name
Central California Alliance for Health
Location
Salinas, CA, United States
Employment Type
Full-Time
Industry
Bilingual, Healthcare
Posted on
Aug 10, 2022
Profile
ABOUT THIS TEMP POSITION
This is a temporary position. The assignment is from 8/2022 to 12/31/2022. The length of the assignment is always dependent on business need and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.
*Bilingual (English/Spanish) or (English/Hmong) required
*There is one position that can be filled in one of our three office locations: Merced, Salinas or Scotts Valley
WHAT YOU'LL BE RESPONSIBLE FOR
Reporting to the Quality and Health Programs Supervisor, you will assist the Quality and Health Programs team with the coordination of the Alliance Cultural and Linguistic Services for Alliance members, network providers and Alliance staff, which includes:
Language Assistance Services
Translation Services
Assignment details include, but are not limited to:
Supporting intake/coordination of internal/external service requests/referrals
Completing review of incoming requests per regulatory guidelines
Conducting quality reviews of Spanish/Hmong requests
Creating cases in the Alliance computer systems, and documenting request details for tracking, monitoring, and reporting
Coordinating requests with internal departments, vendor(s), and network providers, following up as needed to ensure requests include complete documentation
Coordinating quality assurance for internal/provider/vendor concerns
ABOUT THE ALLIANCE CULTURAL AND LINGUISTIC SERVICES PROGRAM:
The Alliance is committed to delivering culturally and linguistically appropriate health care services to our diverse membership. The goal of the Cultural and Linguistic Services Program (CLSP) is to ensure that all plan members — regardless of race, color, religion, national origin, creed, ancestry, ethnic backgrounds, language, marital status, English proficiency, age, health status, physical or mental disability, gender, sexual orientation or gender identity, or identification with any other persons or groups — all have equal access to quality healthcare and that covered services are provided in a culturally and linguistically appropriate manner. The CLSP encompasses language assistance services for members and cultural competency, sensitivity, and diversity training of staff, providers, and subcontractors.
THE IDEAL CANDIDATE WILL HAVE:
Bilingual (English/Spanish) or (English/Hmong) - Required
Cultural competency, with passion and skill for member advocacy and working with diverse communities
Strong communication skills, both verbal and written, and the ability to use Microsoft Word and Excel
Excellent attention to detail
Strength in the data entry, tracking and monitoring of data
Ability to work in a fast-paced environment with changing priorities
WHAT YOU'LL NEED TO BE SUCCESSFUL
Knowledge of:
principles and practices of managed health care and health care systems
customer service
some knowledge of the diverse needs of the Medi-Cal population
Ability to:
effectively, clearly and independently document, summarize and resolve member’s concerns and inquiries
competently navigate computer systems
communicate the program mission, vision and roles
establish and maintain effective working relationships with members, co-workers, providers and individuals of varying socio-economic and/or cultural backgrounds, and with special needs populations
Education and Experience:
High school diploma or equivalent and three years (or an Associate's degree in health, social services or a related field or Medical Assistant certification and a minimum of two years) of relevant experience in a health care setting interacting with members, patients and/or providers in meeting service needs; or a combination of education and relevant work experience may be qualifying
OTHER DETAILS
While this position is connected to one of our Alliance offices, we are in hybrid telecommute work environment right now and we anticipate that the interview process will take place remotely.
Our Alliance office locations have officially re-opened and while some employees may work in full-time telecommute schedules, attendance at quarterly company-wide events or department meetings will be expected.
Based on the nature of work, this position may require onsite presence, which is dependent on business need. Details about this can be reviewed during the interview process
This is a temporary position, and does not provide the benefits that are listed below (it is standard language from our regular job posts and cannot be altered or removed
COVID-19 Vaccine Requirement:
At this time, this position requires vaccination or regular testing upon office entry. Fully vaccinated and boosted is defined as receipt of the second dose in a 2-dose series (Pfizer & Moderna vaccines) OR receipt of a single-dose vaccine (Johnson & Johnson); AND receipt of the booster (if eligible); AND a 2-week period having passed since the administration of the last vaccine dose. If you state that you are vaccinated, proof of vaccination must be submitted at time of hire.
Additionally, all positions at the Alliance are required to meet these minimum qualifications.
OUR BENEFITS
Medical, Dental and Vision Plans
Ample Paid Time Off
11 Paid Holidays per year
401(a) Retirement Plan
457 Deferred Compensation Plan
Robust Health and Wellness Program
EV Charging Stations
And many more
ABOUT US
We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.
Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Merced, Monterey and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet
At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.
Company info
Central California Alliance for Health
Website : http://www.ccah-alliance.org/