Clinical Care Coordinator LPN - Remote

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Job Information

Centerwell

Clinical Care Coordinator LPN - Remote

in

Louisville

Kentucky

The Clinical Care Coordinator

helps to ensure optimal continuity of care for patients transitioning into and out of our services. They are responsible for being knowledgeable regarding post-acute levels of care, and an expert regarding Kindred at Home services including home health, hospice, and palliative care. The Clinical Care Coordinator is expected to communicate with the Kindred at Home clinical team and help facilitate timely patient follow-up for patients in need of (additional) services when appropriate. The Clinical Care Coordinator is under the general supervision of the Manager of Care Coordination and under established performance criteria. This is a work from home telephonic nurse position

Essential Functions:

Act as Kindred at Home representative in supporting patients who have discharged from service or for those who may need post-acute services. Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues.

Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.

Appropriately handle a variety of customer issues including location lookup, directions, and complaints.

Act as customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate. Follow-up and track referral and admission outcomes.

Maintains awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met.

Assists in the admissions process by acting as an ambassador for patients who meet the admissions requirements.

Focus on placing the right patient to the right care setting at the right time

Adheres to and participates in Company’s mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.

Reviews and adheres to all Company policies and procedures.

Provide education regarding Home Health, Hospice, and Palliative Care Services.

Assist with clinical eligibility review for alternate services

Participates in special projects and performs other duties as assigned.

Required Experience/Skills:

Minimum High School diploma or equivalent required.

LPN license by the state in which employed. May be required to obtain licensure in additional states as dictated by business needs.

At least 3 years post-acute experience. Home Care or hospice experience preferred.

Nursing background working across multiple areas of post-acute care preferred.

Some nursing experience in post-acute care

Current CPR certification

Good working knowledge of home health, hospice and palliative care services

Good time management skills

Ability to learn and master information related to locations and services of client

Excellent analytical and problem-solving skills

Excellent verbal and interpersonal skills

Able to communicate effectively with empathy over the phone and while interacting with others

Must read, write and speak fluent English.

Must have good and regular attendance.

Approximate percent of time required to travel: 0%

Performs other related duties as assigned.

This role requires full COVID-19 vaccination.

Required Skills

Together, we can raise the bar on home healthcare

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

Part of Humana’s Home Solution business

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

Caring for people who care for our patients

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

World-class employee benefits

Competitive pay and benefits package

50% matching 401(k) contributions up to 6%

Career advancement opportunities

Tuition reimbursement program

Advanced Continuing Education (CE) accredited training

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

To learn more, please contact your local recruiter at (toll-free) 855-563-2846 or apply online. Our Recruiters are ready to help you start a new and rewarding career with CenterWell Home Health.

Job Category: LPN-Admin/Office Based

ID: 83295

Company info

Humana Inc.
Website : http://www.humana.com