Company name
Humana Inc.
Location
Philadelphia, PA, United States
Employment Type
Full-Time
Industry
Bluecollar, Healthcare, Call Center
Posted on
May 14, 2021
Profile
Description
The Consultative Pharmacy Technician 3 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.
Responsibilities
Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.
Schedule:
IPU Technician (Business Hours Position)
Monday through Friday - 2:30PM to 11:00PM EST with rotating weekends (every 3rd weekend)
IPU Technician (After Hours Position)
7 days on, 7 days off
Thursday: 8:00pm - 8:30am ET
Friday: 8:00pm - 9:00am ET
Saturday: 8:00pm - 9:00am ET
Sunday: 8:00pm - 8:30am ET
Monday: 10:00pm - 8:30am ET
Tuesday: 11:00pm - 8:30am ET
Wednesday: 11:00pm - 8:30am ET
Summary
Assists the IPU Technician Supervisor with handling the emergent needs of hospice patients in the In-patient Unit (IPU) setting, as well as providing optimal customer service to the client
Essential Duties include but not limited to:
IPU Technician Responsibilities (Business Hours Position)
Proficient in using the various functions of Docuware, Microsoft based applications (Outlook, Excel, Word, Teams), Zetafax, and Infinity
Capable of handling faxed medication orders without supervision.
Has good knowledge of brand and generic drug names.
Familiar with Formulary.
Understands the importance of maintaining accurate MARs and the gravity of profiling medications in a timely manner and can efficiently and accurately build an IPU-MAR and other IPU patient profiles.
Recognizes each IPU Model and is able to apply each IPU's service and profiling specifics.
Contacts the hospice to verify or obtain necessary information, is able to appropriately triage incoming calls and provide excellent and complete documentation.
Able to perform at established IPU goals while maintaining profile accuracy and call quality.
Proficient with ADS Troubleshooting
Other duties, as assigned
After Hours IPU Technician Responsibilities (After Hours Position)
All duties as outlined under IPU Technician responsibilities
Basic troubleshooting knowledge of all afterhours protocols including, but not limited to: Customer Service issues, E3 Support, Vitas E3 Support, and afterhours specific processing for PCO related issues.
Maintain accurate and precise call log documentation for every client / prescriber interaction
Assist local pharmacies in adjudication of claims for emergent need medications
Ability to appropriately escalate urgent requests
Assist with Compliance / ADS reports
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work independently and accurately in a fast-paced environment
Must be able to comprehend documents received via fax
Excellent communication skills, both verbally and in writing
Ability to manage multiple priorities
Detail-oriented
Ability to prioritize work and work well individually as well as within the department
Excellent problem solving skills
Ability to complete assigned tasks
Must possess excellent work habits
Ability to oversee workflow in remote sites
Ability to exhibit flexibility in tasks/scheduling, as requested.
Able to perform each responsibility satisfactorily
Adherence to schedule based on specified goal
Self-motivated Education and/or Experience
Two years of pharmacy technician data entry / call center experience preferred
Must be in good standing following Company requirements
Flexible to work in office or remotely
Must have schedule flexibility Computer Skills
Typing/data processing accuracy and speed required
Good windows based computer skills
Proficient in Docuware and Infinity
Certificates, Licenses, Registrations
CPhT preferred Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Work Environment: Work in a climate-controlled, smoke-free internal environment.
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com