Client Advocate - Practice Fusion / Hybrid Role

Profile

\u003cp\u003eThe primary purpose of the Client Advocate - Practice Fusion role is to develop and manage strategic client relationships to drive market share, protect the base and deliver an exceptional client experience. The Client Advocate will be responsible for client program management, application support and training activities across Practice Fusion clients.\u003c/p\u003e
\u003cp\u003e***Hybrid Role - 3 days remote/2 days office***\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003e\u003cu\u003eAccountabilities: \u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003e\u003cu\u003eOperational Account Management:\u0026nbsp;\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eMonitor and proactively address to ensure resolution to meet target metrics:
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\u003cli\u003eMaintain knowledge and status of all clients escalated\u003c/li\u003e
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\u003cli\u003eMaintain knowledge and status Service/implementation projects and delivery issues\u003c/li\u003e
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\u003cli\u003eKnowledge of opportunities and renewal dates\u003c/li\u003e
\u003cli\u003eIdentification of potential upsell opportunities/inform Sales Executive of upsell opportunities\u003c/li\u003e
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\u003cli\u003eSupport Issues oversight\u003c/li\u003e
\u003cli\u003eSubscription Questions - Client A/R, Invoices, Contract\u003c/li\u003e
\u003cli\u003eServices Projects\u003c/li\u003e
\u003cli\u003eSales Opportunities\u003c/li\u003e
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\u003cli\u003eClient Program Management\u003c/li\u003e
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\u003cli\u003eProactively communicates feature enhancements, services, educational opportunities and strategies in partnership with client sales\u003c/li\u003e
\u003cli\u003eHigh-level knowledge of regulatory requirements to ensure clients are aware of and have plans for their needs in partnership with Sales and Clinical Consultants\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cu\u003eAccount Profiling:\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eClient Contact Management\u003c/li\u003e
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\u003cli\u003eEnsure that all required contact information is current, accurate, and appropriate for all levels of the client organization are identified\u003c/li\u003e
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\u003cli\u003eAcquire knowledge of assigned customer organizations\u003c/li\u003e
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\u003cli\u003eUnderstand the products the client has, both CarePort/Allscripts and others.\u003c/li\u003e
\u003cli\u003eConduct periodic business reviews with client to review usage of products and progress against defined goals\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cu\u003eClient Satisfaction:\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eCultivate relationships with client users and executives, building credibility and trust\u003c/li\u003e
\u003cli\u003eParticipate and drive programs to protect the base –\u003c/li\u003e
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\u003cli\u003eSurveys\u003c/li\u003e
\u003cli\u003eClient Health/Account Status\u003c/li\u003e
\u003cli\u003eAnecdotal Reviews of Client Feedback\u003c/li\u003e
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\u003cli\u003eSupport ongoing relationship with clients in partnership with Internal Stakeholders to include understanding, mapping and documentation of client strategy and business goals\u003c/li\u003e
\u003cli\u003eServe as the overall client-owner and point person for issue-resolution for the client\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cu\u003eAcademic and professional qualifications:\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eBachelor's degree in Business, Finance, Public Health, or Computer Science or relevant work experience\u003c/li\u003e
\u003cli\u003eStrong customer support skills with demonstrated ability effectively dealing with escalated customer concerns.\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cu\u003eExperience:\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eApproximately 4-7 years experience with healthcare and/or financial products in a support, development, or consulting environment\u003c/li\u003e
\u003cli\u003eEHR application experience required - Practice Fusion preferred\u003c/li\u003e
\u003cli\u003ePrevious project/customer management experience\u003c/li\u003e
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\u003cp\u003e\u003cspan style=\text-decoration: underline;\\u003e\u003cstrong\u003eHour requirements:\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e
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\u003cli\u003eMust be able to work 9am - 6pm or 10am - 7pm East Coast Time\u003c/li\u003e
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Company info

Practice Fusion
Website : http://www.practicefusion.com