Associate Director Problem Incident and Event Management

Profile

Description

The Associate Director, Problem, Incident and Event Management drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Associate Director, Problem, Incident and Event Management requires a solid understanding of how organization capabilities interrelate across department(s).

Responsibilities

The Associate Director, Problem, Incident and Event Management establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Required Qualifications

Bachelor's Degree or equivalent experience

10 or more years of technical experience

5 or more years of management experience

Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio

Experience in problem analysis and process documentation

Experience working in cross-functional, collaborative teams

Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Previous experience in the health care industry

Leadership experience

Experience with the Consumer domain

IIBA certification

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com