Patient Access Representative - ED ampAdmitting - Full-time

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Patient Access Representative - ED &Admitting - Full-time

Department:

Patient Financial Services

Location:

Rio Rancho, NM

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Job Summary and Scope

Assist to promote and restore patients' health through supervised nursing care to assigned patients within the nursing process; collaborate with physicians and multidisciplinary team members. Serve as a role model to promote a positive work environment and quality patient care while utilizing SRMC Values and promoting SRMC’s mission and vision. The nature of the job is diverse with frequent new and varied work situations. The job involves a moderate degree of complexity. Patient care assignment may include adolescent, adult and geriatric age groups.

Essential Functions:

POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs

PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.

Report potential and actual patient safety, concerns, medical errors and or near misses in a timely manner thru the chain of command and document within the PSN system.

Establish a compassionate environment by providing emotional psychological and spiritual support to patient, friends and families.

Promote patient’s independence by establishing patient care goals; teaching patient, friends, identified lay caregiver and family to understand condition, medications, and self-care skills; answering questions.

Maintain a cooperative relationship among health care teams and resolve patient problems and needs by utilizing multidisciplinary team strategies.

Active participation in hospital strategic initiatives such as quality improvement and monitoring TJC compliance.

Monitor and initiate corrective action to maintain the environment of care including equipment and material resources

Ability to assess and document evaluation and re-evaluation of patient status

Able to document and communicate pertinent information using computer and/or paper documentation tools in a timely and accurate manner.

Place cardiac monitor, obtain blood specimens (with MD orders), place or remove Foley catheters after proven competency, transport patients, assist nursing staff/physicians in treatment procedures as required; take and record vital signs to include (but not limited) temperature, pulse, respiration, weight, height, blood pressure and intake/output measurements as directed by department guidelines

Assist with activities of daily livings (ADL) and provider basic patient care including meals, ambulation, hygiene, linen change, and toileting

Observe patient to ensure their safety and well-being; report observations to nurse or appropriate designee; assist patient and family members with any needs and questions within established parameters

Perform a variety of clerical duties in support of assigned area as required

Perform miscellaneous job-related duties as assigned

SRMC Core Values

Integrity:

Our words and actions match our values

To Serve:

We put the needs of others before our own

Excellence:

We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative

Safety/Quality:

We provide evidence based care, programs, services, and an environment that achieves the best outcomes

Teamwork:

We enjoy the ability and power to work collaboratively to deliver exceptional service

COMMUNICATION:

Contacts are normally made with other within UNM-Sandoval

Contacts are usually with own department staff and own supervisor

Contacts frequently contain confidential/sensitive information necessitating discretion at all times

Percentage of contacts by phone: 20%; percentage of contacts face to face: 70%; percentage of contacts by email:10%.

Percentage of contacts with patients: 80% and percentage with non-patients: 20%.

Ability to communicate clearly, both orally and in writing

Required Qualifications

Physiological knowledge

Knowledge in bedside manner

Knowledge in infection control

Skill in administering medication

Multi-tasking skills

Teamwork abilities

Health Promotion and Maintenance abilities

Patient assessment knowledge

Critical thinking abilities

Ability to remain focused and organized

Ability to independently seek out resources

Knowledge of scope of the Registered Nurse

Education/Experience

Education:

High School Diploma or GED equivalent

Licenses/Certifications

• One of the following: Nursing Assistant Program Graduate, Medical Assistant or Patient Care Tech program graduate (includes experience required), Military Medic Training graduate/DD Form 214, completion of Accredited/Hospital sponsored Nursing Tech Course, Nursing Tech Challenge, successful completion of approved EMT-Basic or higher training program, actively enrolled in an accredited nursing program and participating in clinical rotations, or Inpatient/Acute Hospital Nurse Tech experience

• CPR Certification or must obtain within thirty (30) calendar days of date of position

Preferred Educational/Experience Requirements:

1 year recent experience in specialty area

Basic Arrhythmia Certification or equivalent within one (1) year of date of position

Dual Language Certification

Conditions of Employment

Must pass a pre-employment criminal background check, reference checks and a post offer drug screen.

Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).

Tuberculin Skin Test required annually

Hospital required vaccinations

Hospital required competencies

Working Conditions

Typical office and/or patient care, acute care hospital environment.

Must be able to travel locally between facilities and within the surrounding community.

Occasional exposure to minimal physical risk

Exposure to contagious diseases

Dealing with grief and sorrow

Dealing with hostile and upset people

Extensive computer work

Evening meetings

Dealing with high stress situations/levels

Must be able to work weekends, holidays as outlined by department guidelines

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Company info

Sandoval Regional Medical Center