Call Center Pharmacy Claims Technician

Profile

Description

Assist local pharmacies with claims adjudication to support medication access for HC & LTC hospice patients; reconcile historic billing issues.

Responsibilities

There are 4 shifts available for this role. All are M-F with rotating weekends (every 3rd-4th Sat & Sun)

8:30AM to 5PM ET

11:15-7:45PM ET

12:30PM to 9PM ET

2:30PM to 11PM ET

*12% shift differential pay starting at 6PM

Essential Duties and Responsibilities:

Assist in setting up and maintaining hospice/facility/pharmacy relationships under the direction of the Pharmacy Claims Team Leaders & the Pharmacy Claims (Support Services) Manager

Assist pharmacies with claims adjudication

Complete incoming tasks as assigned by the Pharmacy Claims Team Leaders and the Pharmacy Claims (Support Services) Manager

Obtain all necessary information for facilities and their related pharmacies

Assist the Call Center management team with projects to enhance the workflow and success of the Call Center

Assist Customer Service team with claims research/resolution

*Assist with new hires training

RESPONSIBILITIES (include but are not limited to):

Billing:

Assist pharmacies with claims adjudication by adjusting/correcting authorizations in dispensing systems and PBM systems

Ensure timely adjudication of prescription claims through PBM systems

Contact hospices for authorizations/approvals for submitted claims where necessary

Ensure accuracy of patient profile data including related/not related status, authorization status, etc

Research and correct pharmacy invoices from hospices

Demonstrate basic understanding of Enclara Pharmacia standard/custom formularies

Understand formulary and billing platform differences (PD vs. FFS) from hospice to hospice

Assist Customer Service team with claims research/resolution via dispensing systems, PBM systems and fax systems

Evaluate compound claims for proper ingredients/qtys/cost and ensure timely claims adjudication

Research claims for hospice/pharmacy audits

New Hospice Start-Ups:

Complete assigned facility/pharmacy spreadsheet by contacting both the facilities and pharmacies to verify accuracy of all information provided

Coordinate all information for facility pharmacies including verification of PBM systems

Update facility pharmacy spreadsheets and implementation team members on the progress with these pharmacies

Communicate with the facility pharmacies on proper billing procedures and contact information for rejected claims

New Facilities:

Gather partial information from Call Center on facilities not listed and obtain correct information to be entered into the database

Link facilities to their respective hospices once all information is obtained.

Assist with Confirmation Fax reports to update facility and pharmacy relationships and demographic information

Qualifications:

Strong verbal and written communication skills, including the ability to tailor

communication to audience

Self-motivated, organized

Team player

Problem-solving skills and ability to follow through on tasks assigned

Ability to handle multiple tasks, meet deadlines, and follow-up timely

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

At least 1 year of Pharmacy Technician experience

Knowledge of pharmacy claims and adjudications

High school diploma

Preferred Experience:

PBM experience

Dispensing system experience

CPhT or EXCPT

Computer Skills:

Comprehensive knowledge of all Microsoft Office applications, including Access, Word, Excel and PowerPoint

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com