Health and Wellness Coach- Onsite- Ohio

Profile

Description

Location: 

All clinical positions are located on site at our Dublin, Ohio campus.

We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors™. We’re committed to building diverse and inclusive teams, so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

The 

Health and Wellness Coach

 facilitates telephonic lifestyle coaching sessions to create and maintain a culture of healthy habits and wellness initiatives in our members’ lives. They develop collaborative coaching relationships with their assigned participants, providing support, encouragement and education through program facilitation and motivational interviewing.  

What you’ll do

Assess participant health, environment, nutrition and behaviors using a variety of assessments; identify specific goal(s) to support participant health and behavior changes.  

Utilize evidence based coaching skills to set health-related goals and develop/implement strategies to reach those goals. 

Provide coaching and education related to nutrition, exercise, sleep, stress management, tobacco cessation and other wellness topics.  

Learn and leverage motivational interviewing techniques when engaging with members virtually/telephonically.  

Provide exceptional customer service to members, providers, office staff, and other representatives via inbound and outbound calls and via online inquiries regarding claims, benefits, eligibilities, provider searches and other health-related topics. 

Complete outbound calls to engage with participants that are eligible for program enrollment and will provide necessary health coaching to reduce or eliminate high-risk behaviors, including Tobacco Cessation. 

Guide members and providers through the cost and complexity of healthcare; conduct research on members' behalf to resolve healthcare issues. 

Assure all member referrals are completed in a timely manner and documented according to client procedure. 

Use Quantum Health's systems and technology to accurately document all interactions related to patient care. 

All other duties as assigned. 

What you’ll need 

Education: Bachelor's degree in a health-related field (e.g. Exercise Physiology, Public Health, Health Science, Nutrition, etc.) required. 

Strong working knowledge of current health issues and behavior-change strategies. 

Able to achieve and maintain role-related certifications (e.g. health education, Certified Health Education Specialist, health coaching, nutrition). 

Demonstrated ability to work with diverse populations and cultural backgrounds; Bilingual (Spanish/English) is preferred, not required. 

Strong customer service, active listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. 

Willing to accept flexibility in weekday working hours; needs to be available from 7:00 AM -10:00 PM based on business need 

Tobacco-free status for at least one year. 

Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.  

Excellent verbal and written communication skills. Comfortable communicating with members and providers via phone regularly throughout the day. 

Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily.

What’s in it for you 

Compensation:

 Competitive base pay, incentive plans and employee referral bonuses. 

Coverage:

 Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.  

Retirement:

 401(k) plan with up to 4% employer match and full vesting on day one. 

Balance:

 Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. 

Development:

 Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.  

Culture:

 Recognition as a Best Place to Work for 15 years, dedication to 

diversity, philanthropy and sustainability

, and people-first values that drive every decision.   

Environment:

 A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: 

https://youtu.be/xRnbvCW_YgA

What you should know 

Internal Associates:

 Already a Healthcare Warrior? Apply internally through Jobvite. 

Process:

  Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check 

Diversity, Equity and Inclusion:

 Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an 

equal opportunity employer

Agencies:

 Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.  

Sponsorship:

 Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. 

#LI-HW1 #LI-Onsite 

Note:

 Compensation information published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.

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Company info

Quantum Health LLC.
Website : http://quantum-health.com