Confidentiality
It is important that you remain discreet when dealing with sensitive info of patients. It doesn't matter if it is the weight of the patient or whether or not they have HIV or AIDS. Its also important that you not gossip with other co-workers about your patients and to be aware of your surroundings before you release information about any of your patients.
Timeliness
No one likes to wait around for hours and hours, so try to make everything as quick as possible. Efficiently take down patient histories and vital stats. Getting patients in and out of the health care facility smoothly will also help to keep everyone on schedule. Try to provide customer service urgently, but without seeming hurried.
Friendliness
Another great factor of customer service is to provide kindness. Learn the names of your patients and address them by name. This will help to ease your patients. Also, you should show sympathy when needed if the patient is feeling pain or is worried or afraid. Don't be scared to make small talk, just try not to get too personal.
Cleanliness
Everyone likes a clean environment. It is especially important that healthcare facilities are kept sterile and free of germs. Keep rooms well groomed and tidy.
Communication
Communicate effectively with your patients. You can explain to them what they are to expect from the treatments or procedures they will be receiving. You can also give details about a the insurance and billing process.
Calmness
It is also important that you remain calm and confident when dealing with your patient's situations.
